Residential Program Manager (IDD Services)

Community Options, Inc.; Amarillo (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

PTO

Employee Discounts

403b Plan

Career Growth

Tuition Reduction

Job summary

Community Options, Inc. in Amarillo, TX is seeking an experienced Residential Program Manager to lead a team delivering person-centered care for individuals with intellectual and developmental disabilities. This on-call role supports day-to-day operations and helps the program meet its goals.

The position requires strong scheduling, performance management, and collaboration with families. The manager ensures ISP/PCP guidance, documentation accuracy, and regulatory compliance in a safe,

Qualifications

• Bachelor's degree preferred; high school diploma or equivalent required.
• Two years’ full-time experience supporting people with disabilities.
• Valid driver's license with satisfactory driving record.
• Knowledge of state regulatory agency operations for supports.
• Background checks including criminal, registry, and drug testing required.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed.
• Support team performance through communication, training, and recognition.
• Develop and implement activity programs including the Meaningful Day curriculum.
• Communicate with families and guardians as needed.
• Ensure individuals are supported per ISP/PCP including medication management.
• Maintain accurate program documentation and billable records.
• Monitor health and medical needs and report concerns promptly.
• Manage relationships with families and guardians.
• Ensure work locations and vehicles are clean and stocked with supplies.
• Cooperate with license and department staff during inspections.

Skills

Team leadership

Communication

Conflict resolution

Education

Bachelor's degree preferred

High school diploma or equivalent required

Job description

Description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.

We are actively seeking an experienced Residential Program Manager in Amarillo, TX. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and developmental disabilities. This person will support teams with day-to-day operations and challenges to achieve programmatic goals.

It is an On-call position.

Responsibilities

• Manage staff schedules and ensure shifts are adequately staffed
• Manage team performance through effective communication, training, performance management, staff meetings, and employee recognition
• Develop and implement activity programs including the Meaningful Day curriculum
• Communicate with the families and guardians of individuals we support as needed
• Ensure individuals are supported per their ISP/PCP including medication management, meal planning, and behavior management
• Ensure program documentation and billable records are completed accurately and timely
• Monitor the health and medical needs of individuals and immediately report any concerns
• Manage relationships with the families and guardians of the individuals in our care
• Ensure work locations and vehicles are clean, well maintained, and stocked with necessary supplies including groceries, medications, and cleaning supplies
• Additional tasks and responsibilities may be assigned
• Employee must cooperate with the license and department staff in any inspection, inquiry, or investigation

Minimum Requirements

• Bachelor's degree preferred; High school diploma or equivalent required
• Two years’ full-time work experience in supporting people with disabilities
• Valid driver’s license with a satisfactory driving record
• Knowledge of state regulatory agency operations and standards relevant to supporting individuals with intellectual or developmental disabilities
• Employment is contingent upon successful completion of checks of criminal background, central registry, child abuse registry, and drug testing

Working Conditions

• Work in residential programs, day programs, and in the community
• Schedule may change due to business needs and may include evening and weekend hours
• May be required to be on-call in cooperation with other management staff

Why Community Options?

• Competitive Insurance Benefits (Medical, Dental, Vision)
• Paid Holidays—Including a Birthday Holiday
• Generous PTO
• Employee Incentive & Discount Programs
• 403b Retirement Plan
• Incredible career growth opportunities
• University partnerships that include tuition reduction

Community Options is an Equal Opportunity Employer M/F/D/V #IND-AM