Residential Program Manager - Adolescents

Havenwyck Hospital Inc.; Auburn Hills (MI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Healthcare plan

401(K) with company match

Generous PTO

Tuition reimbursement

Student loan repayment program

Career development

Job summary

Havenwyck Hospital in Auburn Hills, MI, seeks a Program Manager for the Residential Care Services to oversee staff, ensure safe, therapeutic operations, and maintain treatment programs for youth.

Under the Director of Residential Services, you will manage staffing, coach supervisors, implement individualized plans, coordinate with clinical teams, and support admissions, transitions, and discharge planning. This role emphasizes leadership, accountability, and ongoing program quality.

Qualifications

• High School Graduate/GED required; Bachelor’s degree preferred.
• With HS diploma: 4+ years of work experience in a child care institution required.
• With some college: 3+ years work experience in child caring institution required.
• With Bachelor's degree: 2+ years work experience in child caring institution required.

Responsibilities

• Daily Operations: Manage daily operations of assigned residential units; ensure staffing coverage and schedule coordination.
• Staff Leadership: Supervise Residential Supervisors and Direct Care Specialists; provide coaching and evaluations.
• Youth Treatment Support: Implement individualized treatment plans and behavioral interventions; coordinate activities.
• Incident Management: Respond to behavioral crises; conduct post-incident debriefings and monitor trends.
• Quality Assurance: Conduct unit audits and safety rounds; report metrics and trends to the Director.
• Collaboration: Coordinate with Clinical Services, Nursing, Education, Recreation, Diet and Case Management; assist with admissions and discharge planning.

Skills

Staff Leadership

Operations Management

Staffing & Scheduling

Training & Development

Incident Management

Team Collaboration

Education

Bachelor's degree preferred

High School Graduate/GED required

Job description

Responsibilities

HAVENWYCK HOSPITAL (a UHS facility)

Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.

The position will support our specialized Residential Treatment Center serving adolescent males.

Position Summary

Under the supervision of the Director of Residential Services, the Program Manager assesses, plans, implements and evaluates the job performance of the RCS‑S staff in relation to maintaining the therapeutic program. The Program Manager will work in conjunction with the scheduler to maintain appropriate staffing levels, participates in hiring and training of RCS staff and serves as representative on designated hospital‑wide committees. Under the supervision of the Director of Residential Services, the Program Manager oversees the daily operation of assigned residential units and provides direct supervision to residential staff. This role ensures consistent implementation of treatment programming, behavioral interventions, safety procedures, and therapeutic milieu practices while supporting youth in achieving individualized treatment goals.

Duties and responsibilities, to include; but are not limited to:

• Satisfactorily completes all duties/responsibilities of the Residential Care Specialist Supervisor job description as needed.
• Daily Operations: Manage the daily operations of assigned residential units. Ensure staffing coverage and compliance with required staff-to-youth ratios. Coordinate shift operations, schedules, and unit programming. Conduct daily staff briefings and operational huddles.
• Staff Leadership: Supervise Residential Supervisors and Direct Care Specialists. Provide coaching, mentoring, and performance evaluations. Ensure staff adhere to policies, treatment protocols, and documentation standards. Promote teamwork, accountability, and professional development.
• Youth Treatment Support: Ensure implementation of individualized treatment plans and behavioral interventions. Reinforce evidence-based therapeutic approaches during daily programming. Coordinate youth activities, education, recreation, and life-skills programming. Participate in multidisciplinary treatment team meetings.
• Incident Management: Respond to behavioral crises and emergencies. Review incident documentation for completeness and accuracy. Conduct post-incident debriefings with staff and youth. Monitor restraint reduction efforts and behavioral trends.
• Quality Assurance: Conduct unit audits and environmental safety rounds. Monitor documentation and policy compliance. Identify operational concerns and implement corrective actions. Report performance metrics and operational trends to the Director.
• Collaboration: Coordinate with Clinical Services, Nursing, Education, Recreation, Dietary, and Case Management to ensure integrated treatment delivery. Maintain communication with families and external stakeholders as assigned. Assist with admissions, transitions, and discharge planning.

BENEFIT HIGHLIGHTS:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries
• Free Basic Life InsuranceTuition Reimbursement
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Program - for some degrees and criteria

What do our current employees value at Havenwyck Hospital and UHS?

An environment that puts patient care first. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co‑workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.

About Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500® corporation, annual revenues during 2025 were $17.4 billion. In 2026, UHS was again recognized as one of Fortune World’s Most Admired Companies™ and in 2025, was listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 101,500 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 40 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. For additional information visit www.uhs.com.

Qualifications

Education Requirements

• High School Graduate/GED is required; Bachelor’s degree is preferred.
  • If High School Graduate/GED: Must have 4 + years of work experience in child caring institution required.
  • If some college: Must have 3+ years work experience in child caring institution required.
  • If Bachelors degree: Must have 2+ years work experience in child caring institution required.

Additional Requirements

• Effective problem-solving and organizational abilities.
• Evidence of having established and maintained high level of professional and ethical standards.
• Provision of satisfactory motor vehicle operation report.
• Able to articulate goals and objectives of the department. Ability to effectively present information to committees, staff, physicians, families, community agencies and resources.
• Written communications skills sufficient to document effectively in patient records and on reports applying to job title.
• Demonstrated ability to lead a team, monitor compliance and hold staff accountable.
• Experience working in residential or inpatient setting with children/adolescents involved in foster care, child welfare or juvenile justice programs.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.