Residential Program Manager - Adolescents

Universal Hospital Services Inc.; Auburn Hills (MI); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Excellent health plan

401(k) with company match

Tuition reimbursement

Student loan refinancing

Job summary

Havenwyck Hospital in Auburn Hills, Michigan, part of Universal Health Services, seeks a Program Manager to oversee residential services for youth. The role emphasizes staffing coordination, program fidelity, and supervision of care staff in a therapeutic milieu.

The position involves interdepartmental collaboration, staff development, and ongoing quality improvement to support individualized treatment goals in a residential setting.

Qualifications

• High school graduate/GED required; bachelor's degree preferred.
• If high school graduate/GED: 4+ years of work experience in child caring institution required.
• If some college: 3+ years work experience in child caring institution required.
• If Bachelor's degree: 2+ years work experience in child caring institution required.

Responsibilities

• Satisfactorily completes all duties/responsibilities of the Residential Care Specialist Supervisor job description as needed.
• Daily operations: manage daily operations, ensure staffing coverage and unit programming; coordinate schedules and briefings.
• Staff leadership: supervise Supervisors and Direct Care Specialists; mentor, evaluate, and promote professional development.
• Youth treatment support: implement individualized treatment plans and behavioral interventions; coordinate activities and participate in treatment team meetings.
• Incident management: respond to crises; review incidents; conduct post-incident debriefings; monitor restraint reduction efforts.
• Quality assurance: conduct unit audits, ensure policy compliance, report performance metrics.
• Collaboration: coordinate with clinical services, nursing, education, recreation, dietary, and case management.

Skills

Staff supervision

Program management

Behavioral health services

Staff scheduling

Hiring and training

Education

Bachelor's degree preferred

4+ years experience in child caring institution

Job description

HAVENWYCK HOSPITAL (a UHS facility)

Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents and adults. It is the ultimate goal of our dedicated staff to build strength, confidence and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.

The position will support our specialized Residential Treatment Center serving adolescent males.

Position Summary

Under the supervision of the Director of Residential Services, the Program Manager assesses, plans, implements and evaluates the job performance of the RCS-S staff in relation to maintaining the therapeutic program. The Program Manager will work in conjunction with the scheduler to maintain appropriate staffing levels, participates in hiring and training of RCS staff and serves as representative on designated hospital-wide committees. Under the supervision of the Director of Residential Services, the Program Manager oversees the daily operation of assigned residential units and provides direct supervision to residential staff. Thisroleensures consistent implementation of treatment programming, behavioral interventions, safety procedures, and therapeutic milieu practices while supporting youth in achieving individualized treatment goals.

Duties and responsibilities, to include; but are not limited to:

• Satisfactorily completes all duties/responsibilities of the Residential Care Specialist Supervisor job description as needed.
• Daily Operations: Manage the daily operations of assigned residential units. Ensure staffing coverage and compliance with required staff-to-youth ratios. Coordinate shift operations, schedules, and unit programming. Conduct daily staff briefings and operational huddles.
• Staff Leadership: Supervise Residential Supervisors and Direct Care Specialists. Provide coaching, mentoring, and performance evaluations. Ensure staff adhere to policies, treatment protocols, and documentation standards. Promote teamwork, accountability, and professional development.
• Youth Treatment Support: Ensure implementation of individualized treatment plans and behavioral interventions. Reinforce evidence-based therapeutic approaches during daily programming. Coordinate youth activities, education, recreation, and life-skills programming. Participate in multidisciplinary treatment team meetings.
• Incident Management: Respond to behavioral crises and emergencies. Review incident documentation for completeness and accuracy. Conduct post-incident debriefings with staff and youth. Monitor restraint reduction efforts and behavioral trends.
• Quality Assurance: Conduct unit audits and environmental safety rounds. Monitor documentation and policy compliance. Identify operational concerns and implement corrective actions. Report performance metrics and operational trends to the Director.
• Collaboration: Coordinate with Clinical Services, Nursing, Education, Recreation, Dietary, and Case Management to ensure integrated treatment delivery. Maintain communication with families and external stakeholders as assigned. Assist with admissions, transitions, and discharge planning.

BENEFIT HIGHLIGHTS:

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries
• Free Basic Life Insurance
• Tuition Reimbursement
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Program - for some degrees and criteria

An environment that puts patient care first. One of the most rewarding aspects of this job is providing excellent care, comfort, and security to the patients and families you treat, at their most vulnerable times. Supportive and responsive leadership. You are never alone, as you are part of a large network of peer co-workers that routinely exchange ideas and review current topics within the industry. Having the opportunity to grow, learn, and advance in your career. There are very robust continuing education options and opportunities for skills diversification and career advancement with UHS.

About Universal Health Services (UHS)

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (NYSE: UHS) has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 300 corporation, annual revenues were $15.8 billion in 2024. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies.

Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

Qualifications

Education Requirements:

• High School Graduate/GED is required; Bachelor’s degree is preferred.
  • If High School Graduate/GED: Must have 4 + years of work experience in child caring institution required.
  • If some college: Must have 3+ years work experience in child caring institution required.
  • If Bachelors degree: Must have 2+ years work experience in child caring institution required.

Additional Requirements:

• Effective problem-solving and organizational abilities.
• Evidence of having established and maintained high level of professional and ethical standards.
• Provision of satisfactory motor vehicle operation report.
• Able to articulate goals and objectives of the department. Ability to effectively present information to committees, staff, physicians, families, community agencies and resources.
• Written communications skills sufficient to document effectively in patient records and on reports applying to job title.
• Demonstrated ability to lead a team, monitor compliance and hold staff accountable.
• Experience working in residential or inpatient setting with children/adolescents involved in foster care, child welfare or juvenile justice programs.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.