Residential Program Lead — Empower Independence

MHA (Mental Health Association); Longmeadow (MA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health Care Plan

Retirement Plan

Paid Time Off

Family Leave

Long Term Disability

$20 an hour

Job summary

The Mental Health Association seeks a Residential Program Supervisor to lead residential staff, promote independence, and ensure person-centered planning. The role focuses on staff development, safety, and compliance while supporting participants toward meaningful community integration.

Responsibilities include coordinating with nursing, DDS, families, and external providers; managing documentation, budgets, and on-call duties. This is a full-time on-site position in Massachusetts.

Qualifications

• Valid driver’s license and reliable insured vehicle.

Responsibilities

• Directly supervise, train, and support residential staff.
• Assist staff in engaging residents in daily living activities and monitor participant well-being.
• Conduct regular supervision and staff meetings; monitor attendance, compliance, and document outcomes.
• Oversee program documentation and ensure compliance with regulations; manage records and reports.
• Respond promptly to medical and psychiatric emergencies; notify leadership within required timelines.
• Coordinate communication among nursing, DDS, clinical teams, families, and external providers.
• Manage program timesheets, reports, and participate in on-call rotation; document actions accordingly.
• Collaborate with Human Resources for hiring, scheduling, and maintaining adequate staffing.
• Manage program budgets, ensuring adherence to agency and participant funds protocols.
• Guide staff in participant support including advocacy, self-advocacy training, medical coordination, and crisis prevention.
• Monitor medication administration and ensure compliance with MAP standards; facilitate annual training on human rights and fire safety.
• Promote a safe workplace by identifying hazards, reporting accidents, and fostering a positive, collaborative team environment.

Skills

Staff supervision

Effective communication

Time management

Independent work

Team collaboration

Crisis response

Education

High school diploma or GED

College degree in human services or related field preferred

Tools

MAP certification

CPR certification

First Aid certification

Job description

The Mental Health Association seeks a Residential Program Supervisor to lead residential staff, promote independence, and ensure person-centered planning. The role focuses on staff development, safety, and compliance while supporting participants toward meaningful community integration.

Responsibilities include coordinating with nursing, DDS, families, and external providers; managing documentation, budgets, and on-call duties. This is a full-time on-site position in Massachusetts.