Residential Program Director

RFK Community Alliance; Lancaster (MA); On-site; USD 64,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Generous paid time off

Holiday Pay

Educational Assistance

Employer paid life insurance

Employer paid Short- & Long-Term Disab

Retirement Plan with employer match

Tuition Reimbursement

Employee Assistance Program

Job summary

RFK Community Alliance in Lancaster, MA, is seeking a compassionate Program Director to oversee a residential program for boys and young men aged 10-22. The Director will lead a dedicated team while ensuring a safe and supportive environment.

Key responsibilities include daily operations management, staff supervision, and maintaining compliance. Candidates should possess a Bachelor’s degree in Human Services and have at least 2 years of relevant experience.

Qualifications

• Minimum 2 years of supervisory or leadership experience.
• Minimum 2 years in residential treatment or similar setting.
• Valid driver's license required.

Responsibilities

• Lead daily operations of the residential program.
• Supervise and develop residential staff and leadership.
• Ensure a safe, supportive living environment.
• Monitor program quality and compliance.

Skills

Leadership skills

Communication skills

Crisis management

Problem-solving

Organizational skills

Education

Bachelor’s degree in Human Services

Job description

Salary Range: $64,120 - $70,120 per year

We are seeking a compassionate, experienced Program Director to lead a residential program in Lancaster, MA serving boys and young men ages 10-22. The Program Director provides strong leadership, structure, and support while ensuring a safe, positive environment where each young person can succeed.

As Program Director, you will have the opportunity to lead a dedicated team, create a supportive residential environment, and make a meaningful impact in the lives of young people and their families.

Key Responsibilities

• Lead and oversee daily operations of the residential program.
• Supervise, coach, and develop residential staff and program leadership.
• Create and maintain effective schedules, routines, and programming.
• Ensure a safe, clean, and supportive living environment.
• Coordinate services and participate in treatment, team, and family meetings.
• Provide staff training, professional development, and performance management.
• Monitor program quality, documentation, licensing, accreditation, and regulatory compliance.
• Manage staffing, budgets, expenses, and administrative requirements.
• Collaborate with youth, families, clinicians, community partners, and agency leadership.
• Respond effectively to critical incidents, challenging situations, and emerging program needs.
• Participate in a rotating on-call schedule and occasional overnight program visits.

Qualifications

• Bachelor’s degree in Human Services or a related field required.
• Minimum 2 years of supervisory, leadership, or administrative experience.
• Minimum 2 years of experience in residential treatment or a similar setting.
• Experience with strength-based treatment models preferred.
• Knowledge of psychiatric medications and residential care practices.
• Strong leadership, communication, organization, problem-solving, and crisis-management skills.
• Ability to work effectively in a fast-paced and sometimes unpredictable environment.
• Valid driver’s license required.
• Ability to maintain required CPI, CPR, MAP, and agency certifications.

Who We Are

RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support. We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience.

How We Promote Equity, Cultivate Leaders, And Grow Together

At RFK Community Alliance, we're dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn't happen by accident, it's by design. Together we are the designers. We believe that a diverse and inclusive workplace makes our organization stronger. We care about including diverse perspectives and experiences throughout every level. Which is why we're committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele and within our community. Our team must reflect our community and vice versa. We value, respect, and support all types of diversity across all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age religion and abilities. We take responsibility for the community we're creating here at RFK Community Alliance, and we're here to contribute to the progression of our society to a more inclusive and equitable one.

Why You’ll Love Us

In addition to being a part of a supportive team, we offer amazing employee benefits, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Generous paid time off
• Holiday Pay
• Educational Assistance
• Employer paid life insurance
• Employer paid Short- & Long-Term Disability
• Retirement Plan with generous employer match
• Tuition Reimbursement
• Comprehensive Employee Assistance Program

RFKCA offers a compassionate, inclusive company culture and excellent work environment. RFKCA is deeply committed to the principles of equity, diversity, and inclusiveness. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA