Residential Program Coordinator

RFK Community Alliance; Lancaster (MA); On-site; USD 57,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Tuition reimbursement

Retirement plan with employer match

Life insurance

Disability insurance

Employee Assistance Program

Job summary

RFK Community Alliance seeks a Residential Program Coordinator to oversee a 12-bed short-term emergency residence. You will collaborate with leadership to guide staff, ensure safety and compliance, and manage daily milieu operations.

The role involves documentation, team meetings, and staff development in a supportive, equity-focused environment. The position requires two years of residential experience, one year of supervisory experience, a Bachelor’s degree, and a valid driver’s license.

Qualifications

• Two years of residential experience are required.
• One year of supervisory experience preferred.
• Bachelor’s degree is required.

Responsibilities

• Collaborate with the Program Director to supervise a 12-bed, co-educational emergency residence.
• Provide leadership to staff and students and ensure safety, policy adherence, and quality of services.
• Complete required paperwork and incident reports in a timely and professional manner.
• Attend meetings and participate in performance evaluations and staff interviews.
• Manage program finances, including credit card use, petty cash, and budget.
• Oversee medication administration and emergency physical plant procedures, including safety protocols.

Skills

Residential experience

Supervisory experience

Education

Bachelor’s degree

Job description

Salary Range: $57,000 - $63,100 per year

Who We Are

RFK Community Alliance provides high-quality care and support to people and families facing complicated challenges. As a multi-service agency, we offer a wide range of programs serving a variety of needs across all ages, from infants to seniors. We are team players when it comes to caring. We work with the people we serve, their families, schools, and other community partners to develop a network of support. We provide opportunities to build skills and confidence. We nurture strength, determination, and resilience.

Who We Seek

RFK Community Alliance has an exciting opportunity for a dynamic, experienced Residential Program Coordinator who will work with the Program Director to provide programmatic oversight for a 12-bed, co-educational, short-term emergency residence funded by the Department of Children and Families.

Primary responsibilities include oversight of the residential milieu and providing leadership and guidance to staff and students. The Program Coordinator will also be well-versed in and monitor policy and procedure, quality of services, ARC treatment philosophy, behavioral support and management, and the training of new staff.

Responsibilities

• Collaborate with the Program Director to create, implement, and adhere to a robust and purposeful daily milieu schedule.
• Ensure that the physical environment is safe, clean, and maintained in a homelike manner.
• Complete all paperwork in a timely and professional manner, including QTC reports, service notes, meal counts, and incident report signoffs.
• Attend meetings and training, including team meetings, quarterly treatment conferences, staff meetings, Professional Development Training, and many more upon request.
• Be responsible for reviewing, monitoring, and maintaining accurate record-keeping systems, as well as updating kid-specific issues and relaying any responses or plans put into place by the team.
• Provide direct supervision to the Program Supervisor and counselors with the goal of promoting teamwork and collaboration.
• Assist clinicians in running psychoeducation groups as needed.
• Initiate daily shift meetings with staff and community meetings in the milieu.
• Assist the Program Director in completing performance evaluations and candidate interviews.
• Have specific training in the areas of medication administration and emergency physical plant procedures, including fire alarm systems, generators, snow emergencies, heating and physical plant problems, evacuation procedures, vehicle safety, and high-risk behaviors, including assigning risk statuses.
• Participate in the program on-call rotation.
• Be responsible for program financial expenses, including credit card use, petty cash, and budget.
• Participate in performance quality improvement efforts that include, but are not limited to, the timely and accurate completion of identified workflows and documentation measures outlined in the agency PQI plan and divisional goal plans.

Requirements

• Minimum of two years of residential experience and one year of supervisory experience preferred.
• Bachelor’s degree.
• Valid driver’s license.

Shift

40 hours per week: Tuesday–Saturday, 12:00 p.m.–8:00 p.m.

• Minimum of 2 split shifts per week in addition to one weekend day

How We Promote Equity, Cultivate Leaders, And Grow Together

At RFK Community Alliance we’re dedicated to a culture where everyone can show up to work as their full authentic selves. Diversity and inclusion doesn’t happen by accident, it’s by design. Together we’re the designers. We believe that a diverse and inclusive workplace makes our organization stronger. We care about including diverse perspectives and experiences at every level. This is why we’re committed to honoring, celebrating, and fostering diversity and inclusion on our team, in our clientele, and within our community. Our team must reflect our community and vice versa. We value, respect, and support all types of diversity across all identities including, but not limited to, ethnicity, race, gender, LGBTQIA, age religion, and abilities. We take responsibility for the community we’re creating here at RFK Community Alliance, and we’re here to contribute to the progression of our society to a more inclusive and equitable one.

Why You’ll Love Us

• At RFK Community Alliance, we’re committed to taking care of our team, and we know you’ll love being a part of an organization that truly values its people.
• We offer an outstanding benefits package designed to support your well-being and professional growth.
• Enjoy comprehensive health coverage with our health, dental, and vision insurance plans.
• Take advantage of generous paid time off and holiday pay, giving you the balance you need to recharge.
• We’re invested in your future, offering tuition reimbursement, educational assistance, and a retirement plan with a generous employer match.
• Plus, we provide employer-paid life insurance, short- and long‑term disability coverage, and access to a robust Employee Assistance Program to ensure you and your family are supported every step of the way.
• Joining our team means you’ll have the benefits and resources you need to thrive both personally and professionally.

RFKCA offers a compassionate, inclusive company culture and excellent work environment. RFKCA is deeply committed to the principles of equity, diversity, and inclusiveness. We do not discriminate based on race, color, creed, national origin, religion, age, gender identity, sexual orientation, physical or mental disability. EOE/AA