Residential Program Coordinator

DSI Services; Columbus (IN); Hybrid; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

HSA/FSA

403(b) Retirement Plan with employer‑m

Mileage reimbursement

Cellphone stipend

PSLF eligibility

Wellness program

Job summary

Developmental Services, Inc. (DSI) is seeking a Residential Program Coordinator to ensure individuals receive the right care, services, and support. You will work with Team Managers, staff, families, and providers to keep programs running smoothly and may be on-call outside regular hours.

Your role includes coordinating care plans, supervising teams, and maintaining compliant communication with families and partners to uphold person-centered services.

Qualifications

• Experience working with individuals with IDD/DD and coordinated care.
• Ability to supervise teams and manage multiple services and schedules.
• Calm, organized, and dependable, especially after hours.

Responsibilities

• Coordinate and monitor services, care plans, and documentation for individuals in our care.
• Supervise and support Team Managers to ensure quality, person-centered services.
• Communicate with families, providers, and staff to keep care consistent and compliant.
• Serve in the on-call rotation, responding to questions, incidents, or urgent needs.

Skills

IDD/DD experience

Supervisory skills

Calm, organized demeanor

Strong communication

Time management

Education

Bachelor’s degree in human services

Job description

Residential Program Coordinator

Who We Are:

Developmental Services, Inc. (DSI) is a community-centered nonprofit dedicated to supporting individuals with disabilities and creating opportunities for full, meaningful community inclusion. Professionals can build nationally recognized skills, earn credentials, and gain hands‑on experience that opens doors across healthcare and social services. At DSI, we invest in our people first — creating opportunities to grow within our organization while providing the training, mentorship, and support needed to succeed. Here, you’re not just building a job - you’re building a future with purpose.

Coordinate Care. Support Teams. Be the Go‑To When It Matters Most.

As a Residential Program Coordinator, you help make sure individuals receive the right care, services, and support to live full lives. You work closely with Team Managers, staff, families, and providers to keep services running smoothly. This role also serves as an on‑call support position, helping respond to needs as they arise outside of regular business hours.

Why You’ll Love Working Here:

· Flexibility & Work-Life: Flexible scheduling with full-time and part-time opportunities, Non‑profit organization with value‑driven culture

· Health & Insurance: Health insurance (high‑deductible plans & PPO), Dental, Vision, Accident, Critical Illness, Employer‑sponsored Life Insurance, HSA/FSA/FSA Dependents

· Financial & Retirement: Progressive pay structure*, Mileage Reimbursement*, Cellphone Stipend*, 403(b) Retirement Plan with employer matching

· Loan Forgiveness: Public Service Loan Forgiveness (PSLF) Program – eligible employees may qualify to have remaining federal student loans forgiven.

· Wellness & Support: DSI Wellness Program, Employee Assistance Program, Telehealth & Nurse Advocacy Line.

· Professional Growth: Paid trainings, transferrable certifications, ongoing educational opportunities, internal growth opportunities, team environment.

· Referral & Recognition: Employee Referral Program, Retention Bonus

*Some benefits may apply depending on position

What You’ll Do:

As a Residential Program Coordinator, your days will be full of connection, purpose, and impact:

• Coordinate and monitor services, care plans, and documentation for individuals in our care
• Supervise and support Team Managers to ensure quality, person‑centered services
• Communicate with families, providers, and staff to keep care consistent and compliant
• Serve in the on‑call rotation, responding to questions, incidents, or urgent needs

What We’re Looking For:

• Experience working with individuals with intellectual or developmental disabilities (IDD/DD), with an understanding of the value of coordinated, person‑centered care
• Confidence supervising others while managing multiple services, schedules, and priorities
• A calm, organized, and dependable approach, especially during urgent or after‑hours situations
• A bachelor’s degree in a human services field preferred (but not required), or equivalent experience, plus a valid driver’s license and reliable transportation

Ready to Get Started?

If you’re looking for a leadership role where you help teams succeed and step in when support is needed most, the Residential Program Coordinator role at DSI may be a great fit.