Residential Plumbing Tech: Growth, Benefits & Training

Willard; Forney (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Willard East Heating and Cooling in Forney, TX is hiring a Plumbing Technician to install, maintain, inspect, and repair residential plumbing systems. You will diagnose problems, explain options to customers, and work to code standards while keeping records and coordinating with the service team.

We seek a candidate with 3+ years of diagnostic plumbing experience, a Journeyman license, and strong customer service skills.

Qualifications

• 3+ years of diagnostic troubleshooting, repair, and maintenance of residential plumbing, water heaters, tankless, and filtration.
• Excellent customer service and interpersonal communication skills.
• Journeyman license is required.
• Ability to present repair vs replacement options clearly to customers.
• Knowledge of drain machines, camera, and locator equipment.
• Safe use and maintenance of required tools.
• High School Diploma or GED completed.
• Clean driving record and valid license.
• Basic computer skills; able to document work on an iPad.
• Fluent in English (reading/writing speaking).

Responsibilities

• Execute effective troubleshooting techniques to identify root causes of plumbing issues.
• Perform timely and accurate repairs to resolve plumbing and drain issues.
• Explain to customers what service is being performed and provide exact prices for approval.
• Establish customer rapport to sell suitable products and services.
• Install, repair, and maintain plumbing systems, equipment, and fixtures.
• Ensure compliance with local plumbing codes and regulations.
• Educate customers on finance options and maintenance plans.
• Maintain truck cleanliness and organization.
• Collaborate with Customer Service and Dispatch for operational success.
• Document services with before/after photos and detailed records.

Skills

Troubleshooting

Plumbing

Journeyman license

Drain equipment

English proficiency

Digital literacy

Education

High School Diploma or GED

Tools

Drain machines

Camera

Locator equipment

Job description

Willard East Heating and Cooling in Forney, TX is hiring a Plumbing Technician to install, maintain, inspect, and repair residential plumbing systems. You will diagnose problems, explain options to customers, and work to code standards while keeping records and coordinating with the service team.

We seek a candidate with 3+ years of diagnostic plumbing experience, a Journeyman license, and strong customer service skills.