Residential Plumbing Service Technician

Magnolia Plumbing; Laurel (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Company Truck & Fuel Card

Medical benefits starting from day one

401(k) and HSA contributions

Employee Assistance Program (EAP) and

Paid time off from day one

Safety incentive bonus

Job summary

Magnolia Plumbing is seeking experienced Plumbing Service Technicians for our Residential Service Department in the DC metro area. You will diagnose, repair, and maintain residential plumbing systems in customers’ homes, handling from diagnostics to customer communication and invoicing.

Ideal candidates have 2+ years of residential plumbing experience and strong problem-solving and customer service skills. Licensed journeyman/master preferred; flexibility for overtime or emergency calls is

Qualifications

• Minimum 2+ years of residential plumbing experience.
• State-issued Journeyman or Master Plumber license preferred.
• Strong knowledge of residential plumbing systems, fixtures, piping, and drainage.

Responsibilities

• Respond to, diagnose, and resolve residential plumbing emergencies and service requests.
• Install, repair, replace, and maintain pipes, valves, fittings, drainage systems, water heaters, and plumbing fixtures.
• Perform routine inspections and preventative maintenance on residential plumbing systems.
• Troubleshoot plumbing malfunctions, leaks, clogs, water pressure issues, and system failures.
• Identify the cause of plumbing issues and recommend appropriate repair or replacement solutions.
• Perform repairs and installations in accordance with applicable plumbing codes and industry standards.
• Explain plumbing issues, recommended services, and repair options to customers in a clear and professional manner.
• Provide accurate estimates and communicate pricing and service recommendations before beginning work.
• Maintain accurate records of work performed, materials used, and time spent on each project.

Skills

Residential plumbing

Diagnostics

Customer service

Safety compliance

Licensing awareness

Education

Journeyman or Master Plumber license preferred

Job description

Description

About Magnolia Plumbing, LLC

For over 75 years, Magnolia Plumbing, LLC has proudly served the DC metropolitan area, delivering reliable solutions for both residential and commercial customers across heating and cooling (HVAC), plumbing, wastewater management, and underground site utility work.

We believe the best service starts with the best people, so we hire the best and invest in their success.

Magnolia Heating and Cooling is seeking experienced Plumbing Service Technicians to join our Residential Service Department. The ideal candidate will be capable of performing a variety of standard to moderately complex plumbing tasks related to installing, maintaining, troubleshooting, and repairing residential plumbing systems. Candidates must possess strong technical abilities, excellent problem-solving skills, and a commitment to delivering exceptional customer service while working in customers’ homes.

Now Offering up to a $10,000 Signing Bonus for Licensed Techs.

Competitive opportunities available for experienced unlicensed candidates as well.

Responsibilities

• Respond to, diagnose, and resolve residential plumbing emergencies and service requests.
• Install, repair, replace, and maintain pipes, valves, fittings, drainage systems, water heaters, and plumbing fixtures.
• Perform routine inspections and preventative maintenance on residential plumbing systems.
• Troubleshoot plumbing malfunctions, leaks, clogs, water pressure issues, and system failures.
• Identify the cause of plumbing issues and recommend appropriate repair or replacement solutions.
• Perform repairs and installations in accordance with applicable plumbing codes and industry standards.
• Explain plumbing issues, recommended services, and repair options to customers in a clear and professional manner.
• Provide accurate estimates and communicate pricing and service recommendations before beginning work.
• Maintain accurate records of work performed, materials used, and time spent on each project.
• Ensure proper billing, invoicing, and daily documentation of service activities.
• Maintain company tools, equipment, and assigned vehicles in good working condition.
• Keep work areas clean, organized, and safe throughout each service call.
• Adhere to all company safety standards, plumbing codes, and quality workmanship practices.
• Identify opportunities to recommend additional services or preventative maintenance when appropriate.
• Provide outstanding customer service and ensure complete customer satisfaction from start to finish.

Requirements

• 2+ years of residential plumbing experience.
• State-issued Journeyman or Master Plumber license preferred.
• Strong knowledge of residential plumbing systems, fixtures, piping, and drainage.
• Experience diagnosing and repairing leaks, clogs, water heaters, water pressure issues, and other common plumbing problems.
• Knowledge of plumbing codes, safety regulations, and industry best practices.
• Strong troubleshooting, diagnostic, and problem-solving skills.
• Ability to read and interpret basic plumbing diagrams, blueprints, and technical documentation.
• Excellent communication and customer service skills.
• Ability to explain technical issues and repair recommendations to homeowners.
• Ability to work independently and as part of a team.
• Ability to manage multiple service calls and prioritize work efficiently.
• Comfortable using mobile devices or service software to complete work orders, document services, and process invoices.
• Ability to safely operate plumbing tools, equipment, and company vehicles.
• Valid driver's license required.
• Ability to lift, carry, and move plumbing equipment and materials as needed.
• Willingness to work flexible hours, including occasional overtime or emergency service calls, as business needs require.

Benefits & Culture

• Company Truck & Fuel Card.
• Medical benefits starting the first of the month, plus company-paid life insurance and long-term disability.
• Company contributions to 401(k) and HSA.
• Company-paid Employee Assistance Program (EAP) and mental health coverage.
• Company-paid Basic Life Insurance Policy.
• Paid time off (PTO) available from day one.
• Empowered environment: we trust you to own your work.
• Opportunity to pursue trade school and ongoing professional development.
• Safety Incentive bonus.

As part of our standard hiring process, this role requires completion of a background check and drug screening following an offer of employment.