Residential Operations & Onboarding Specialist

RISE Services, Inc.; Mesa (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

RISE Services, Inc. is seeking a Residential Operations Resource Specialist to provide administrative and operational support for Arizona Residential State Leadership teams for Group Homes and Day Programs.

The role includes onboarding coordination, documentation management, and dashboards reporting. You will assist with payroll review, audits, and compliance initiatives, while maintaining organized records and collaborating with HR, QA, Recruitment, and leadership teams.

Qualifications

• High school diploma or GED and at least 2 years of related experience.
• Must be proficient in Excel and able to navigate software systems.

Responsibilities

• Provide administrative and operational support to Arizona Residential State Leadership teams for Group Homes and Day Programs.
• Support onboarding processes for new hires, including coordination of documentation, training requirements, communication follow-up, onboarding scheduling, and system access requests.
• Responsible for answering and directing the Arizona Residential main phone line in a professional and timely manner.
• Assist with tracking employee trainings, certifications, and compliance requirements.
• Coordinate administrative follow-up related to personnel documentation, operational reports, and departmental requests.
• Assist employees with navigation and use of RISE software systems and applications.
• Compile, maintain, and distribute operational dashboards, reports, summaries, and tracking tools while escalating missing documentation, compliance concerns, and operational follow-up items to appropriate leadership teams.
• Maintain organized operational, onboarding, licensing, and compliance documentation.
• Assist with payroll review and administrative follow-up.
• Support preparation activities related to audits, licensing reviews, surveys, and operational compliance initiatives.
• Coordinate communication and follow-up between departments, leadership teams, and operational programs.
• Schedule meetings, assist with project coordination, and maintain follow-up on assigned operational tasks and initiatives.
• Maintain professionalism, confidentiality, and positive working relationships.
• Attend required meetings, trainings, and organizational events as assigned.
• Collaborate with Human Resources, Quality Assurance, Recruitment, the Executive Assistant, and Arizona Residential Operational Leadership to support organizational and operational needs.
• Other duties as assigned by supervisor.

Skills

Communication

Excel proficiency

Organization

Education

High school diploma or GED

Tools

MS Excel

Job description

RISE Services, Inc. is seeking a Residential Operations Resource Specialist to provide administrative and operational support for Arizona Residential State Leadership teams for Group Homes and Day Programs.

The role includes onboarding coordination, documentation management, and dashboards reporting. You will assist with payroll review, audits, and compliance initiatives, while maintaining organized records and collaborating with HR, QA, Recruitment, and leadership teams.