Residential Operations & Customer Service Manager

Squeakyservices; Saint Paul (MN); On-site; USD 22,730 - 32,373; Part time

Benefits offered by this job

Paid Time Off (PTO)

Bonus opportunities

Job summary

Squeaky Services is on the lookout for a motivated Residential Operations & Customer Service Manager in South St. Paul. This role will begin part-time and has the potential to evolve into a full-time position. The ideal candidate should be bilingual, possess strong customer service abilities, and excel in communication.

You will manage residential cleaning clients, oversee appointment scheduling, and engage with both clients and employees. The role offers a flexible schedule and the opportunity for growth within the company, alongside bonuses linked to performance.

Qualifications

• Previous customer service experience is required.
• Leadership or management experience preferred.
• Comfortable handling customer and employee concerns.

Responsibilities

• Serve as the primary point of contact for clients.
• Schedule and coordinate residential cleaning appointments.
• Assist with employee coaching and training.

Skills

Bilingual in English and Spanish

Customer service

Communication skills

Organizational skills

Job description

Residential Operations & Customer Service Manager

South St. Paul, United States | Posted on 06/05/2026

Since 2018, Squeaky Services has been delivering exceptional cleaning and painting solutions across the Twin Cities.

Job Description

Location: South St. Paul, MN

Pay: Starting at $20/hour + Bonus Opportunities

Schedule: Monday–Friday, Morning Hours (Flexible Availability Required)

Squeaky Services is looking for a motivated, bilingual (English/Spanish) Residential Operations & Customer Service Manager to join our growing team. This position will start part-time with the opportunity to grow into a full-time role. We are looking for someone with strong customer service skills, excellent communication, and the ability to build positive relationships with both clients and employees.

Responsibilities

• Serve as the primary point of contact for residential cleaning clients.
• Answer client calls, emails, and address customer concerns professionally.
• Process customer payments and ensure accounts are up to date.
• Request and manage customer reviews and feedback.
• Schedule and coordinate residential cleaning appointments.
• Support employee engagement and communication.
• Assist with employee coaching, training, and problem-solving.
• Help cover cleaning shifts when employees call off or additional support is needed.
• Learn and understand all company cleaning procedures, chemicals, equipment, and supplies.
• Conduct quality control checks and ensure company standards are met.
• Perform follow-up calls and outreach to potential clients.
• Assist with lead generation and sending marketing emails to prospective customers.
• Create or coordinate a minimum of four social media posts per month highlighting residential services, customer success stories, cleaning tips, team highlights, and before-and-after results.
• Gather photos, videos, testimonials, and content from completed projects for marketing purposes.

Requirements

• Bilingual in English and Spanish (required).
• Previous customer service experience (required).
• Leadership or management experience preferred.
• Strong communication and organizational skills.
• Comfortable handling customer and employee concerns.
• Basic computer skills and ability to learn scheduling and CRM systems.
• Valid driver's license and reliable transportation.
• Willingness to perform cleaning tasks when necessary.
• Starting pay of $20/hour.
• Paid Time Off (PTO).
• Growth opportunities within a rapidly expanding company.
• Bonus opportunities tied to customer satisfaction, client retention, positive reviews, lead generation, social media content creation, and residential sales growth.