Bilingual Residential Operations & Client Experience Lead

Squeakyservices; Saint Paul (MN); Hybrid; USD 22,730 - 32,373; Part time

Benefits offered by this job

Paid Time Off (PTO)

Bonus opportunities

Job summary

Squeaky Services is on the lookout for a motivated Residential Operations & Customer Service Manager in South St. Paul. This role will begin part-time and has the potential to evolve into a full-time position. The ideal candidate should be bilingual, possess strong customer service abilities, and excel in communication.

You will manage residential cleaning clients, oversee appointment scheduling, and engage with both clients and employees. The role offers a flexible schedule and the opportunity for growth within the company, alongside bonuses linked to performance.

Qualifications

• Previous customer service experience is required.
• Leadership or management experience preferred.
• Comfortable handling customer and employee concerns.

Responsibilities

• Serve as the primary point of contact for clients.
• Schedule and coordinate residential cleaning appointments.
• Assist with employee coaching and training.

Skills

Bilingual in English and Spanish

Customer service

Communication skills

Organizational skills

Job description

Squeaky Services is on the lookout for a motivated Residential Operations & Customer Service Manager in South St. Paul. This role will begin part-time and has the potential to evolve into a full-time position. The ideal candidate should be bilingual, possess strong customer service abilities, and excel in communication.

You will manage residential cleaning clients, oversee appointment scheduling, and engage with both clients and employees. The role offers a flexible schedule and the opportunity for growth within the company, alongside bonuses linked to performance.