Residential Network & Service Technician

Comcast; Brunswick (GA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Comcast Corporation is seeking an Installation Technician to work in customers' homes and neighborhoods, wiring and configuring services to ensure a reliable, positive experience. You will install residential services, diagnose issues, and educate customers on equipment and expectations.

This role involves physical work, outdoor conditions, and flexibility to work nights, weekends, holidays, and overtime as needed, with ladder and safety practices a priority.

Responsabilités

• Perform residential installations, service changes, and disconnects while following safe work practices, company procedures, and applicable electrical and safety codes.
• Complete service calls by diagnosing and resolving issues from the network connection to customer equipment.
• Install and support basic home networks using coaxial cable, Ethernet, and Wi-Fi technology based on customer needs.
• Verify service quality using required testing tools and make adjustments to deliver reliable performance.
• Educate customers on products, services, equipment use, and setting appropriate expectations.
• Accurately document completed work and update customer accounts using digital tools.
• Maintain, clean, and stock assigned vehicle, tools, and equipment; report safety concerns, incidents, or vehicle issues promptly.
• Operate ladders, hand tools, meters, and light power tools safely and correctly.
• Work at heights up to 26 ft. on ladders, roofs, poles, or bucket trucks as required.
• Works within manufacturer’s rated weight capacity for all equipment, including ladders and aerial lifts.

Description du poste

Comcast Corporation is seeking an Installation Technician to work in customers' homes and neighborhoods, wiring and configuring services to ensure a reliable, positive experience. You will install residential services, diagnose issues, and educate customers on equipment and expectations.

This role involves physical work, outdoor conditions, and flexibility to work nights, weekends, holidays, and overtime as needed, with ladder and safety practices a priority.