Residential Mortgage Assistant Sales Manager

M&T Bank Corporation; Manchester (NH); On-site; USD 45,309 - 75,506; Full time

Job summary

M&T Bank Corporation in Manchester, New Hampshire, seeks a Mortgage Sales Assistant to support the Residential Mortgage Sales Manager with directives and training processes for Loan Counselors. This role involves maintaining compliance with the SAFE Act and promoting the bank's presence in the community.

The ideal candidate will have a bachelor's degree or equivalent work experience, along with at least three years in residential mortgage. Excellent communication skills and a strong interpersonal ability are essential for this position.

Qualifications

• Minimum 3 years of residential mortgage experience.
• General knowledge of personal computers and software.
• 2 years supervisory experience preferred.

Responsibilities

• Assist the Residential Mortgage Sales Manager with directives.
• Manage training for Loan Counselors including coaching.
• Promote the bank's image in the marketplace.
• Maintain compliance with federal registration requirements.

Skills

Excellent oral and written communication skills

Ability to interact with all levels of personnel

Strong interpersonal ability

Education

Bachelor’s degree and 3 years residential mortgage experience

Combined minimum of 7 years higher education and/or work experience

Tools

Personal computers and software

Job description

Overview

Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager. Must adhere to the requirements of federal registration under the SAFE Act.

Primary Responsibilities

• Assist, support, and respond to requests and directives from the Residential Mortgage Sales Manager.
• Manage the training process for the Loan Counselors, including program development and on‑going coaching/mentoring and problem resolution.
• Promote the bank’s image in the marketplace through participation in community events.
• Assist in the coordination and presentation of marketing materials.
• Respond to customer inquiries and complaints.
• Participate in weekly management support team meetings and follow up on issues that need to be addressed.
• Keep abreast of changes and trends related to Loan Counselors responsibilities.
• Assist in staffing decisions, performance appraisals, promotions, hiring, and terminations.
• Adhere to applicable compliance/operational risk controls per company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points and regulator issues.
• Complete other related duties as assigned.

Scope of Responsibilities

This position assists the Residential Mortgage Sales Manager and has a sound working knowledge of the Sales Manager’s responsibilities in order to act as a back‑up. Responsible for establishing and maintaining federal registration requirements outlined in the SAFE Act.

Education and Experience Required

• Bachelor’s degree and 3 years residential mortgage experience, OR

• In lieu of a degree, a combined minimum of 7 years higher education and/or work experience, including a minimum of 3 years residential mortgage experience and 2 years supervisory experience.

General knowledge of personal computers and software.

Preferred Qualifications

• Excellent oral and written communication skills.
• Ability to interact with all levels of personnel.
• Strong interpersonal ability.

Compensation

Pay range: $32.89 - $54.81 hourly (USD).

Location

Manchester, New Hampshire, United States of America.

EEO Statement

M&T Bank is unwavering when it comes to providing equal employment opportunities to all employees and applicants without regard to race, color, national origin, religion, ethnicity, sex, gender identity, age, disability, citizenship, pregnancy, veteran status, military status, marital status, sexual orientation, genetic information or any other characteristic protected under applicable federal, state or local laws.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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