Residential Manager (OPWDD)

OLV Human Services; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

An established industry player in human services is seeking a dedicated Residential Manager to lead a team in supporting individuals with developmental disabilities. This full-time role involves overseeing residential operations, mentoring staff, and ensuring compliance with regulations. The ideal candidate will possess strong leadership, organizational, and communication skills, with a commitment to fostering independence and community integration for residents. Join a supportive environment that values teamwork and professional growth, where your contributions will make a meaningful impact in the lives of those served.

Benefits

Paid Time Off (PTO)

Health, Dental & Vision Insurance Options

Paid Life Insurance

Supplemental Insurance Programs

Annual Gym Reimbursement

Employee Referral Program

Casual Dress Code

Qualifications

• 5 years experience with HS Diploma or 2 years with Associate's Degree.
• Strong leadership and organizational skills required.

Responsibilities

• Oversee operations and maintenance of assigned residential site(s).
• Supervise and mentor Direct Support Professionals (DSPs).
• Ensure compliance with all regulations and policies.

Skills

Computer Skills

Customer Skills

Organizational Skills

Communication Skills

Decision-Making Ability

Problem Solving

Dependability

Teamwork Ability

Coaching Ability

Time Management

Leadership Skills

Education

High School Diploma/GED

Associate's Degree

Bachelor's Degree

Job description

Are you ready to take the next step in your career into a management position? Let's put your leadership and teamwork skills to use. Join our team as a Residential Manager in our Residential Developmental Disabilities program!

OLV Human Services operates a total of 8 IRAs (Individualized Residential Alternative) across Western New York, staffed with Direct Support Professionals (DSP). The 8 IRAs are divided into two departments: Northtowns (Amherst x2 houses, Buffalo, Tonawanda, Cheektowaga) & Southtowns (Lackawanna x3 houses). We are seeking a Residential Manager for an IRA in the Northtowns Department.

• Paid Time Off (PTO)
• Health, dental (free options!), & vision insurance options
• Paid Employer-sponsored life insurance
• Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
• Up to $600 annually for biometric health screenings; up to $1,200 if a spouse completes too
• Access to Dental & Outpatient Mental Health services during employment
• Up to $180 annual gym reimbursement
• Employee referral program
• Casual dress code

Additional Information:

• Salary: Based on relevant years of direct care experience
• Schedule: Full-Time – Monday through Friday

Full Job Description

Job Summary:

The Residential Manager OPWDD oversees the operation and maintenance of their assigned site(s). They supervise, coach, and mentor DSPs supporting individuals with developmental disabilities to promote independence, productivity, and community integration, including family engagement.

Essential Job Duties:

1. Manage the operation of their assigned residential site(s), directly or through delegation.
2. Ensure compliance with DD Division and BVS policies, OPWDD regulations, and fiscal parameters.
3. Partner with Maintenance to inspect the site for safety and a welcoming environment.
4. Model accountability and positive leadership for DSPs.
5. Resolve operational issues or seek assistance from the Program Coordinator.
6. Attend internal and external training for professional growth.
7. Train, mentor, and support DSPs at their site(s).
8. Lead staff meetings focusing on team building and training.
9. Assist in scheduling and staffing, maintaining safe ratios, and managing coverage.
10. Oversee training in habilitation plans and safeguarding documents for each individual.
11. Maintain accurate documentation for each individual’s services.
12. Review documentation for completeness and accuracy, following up on gaps.
13. Ensure DSPs are competent in Nurse Delegated Duties.
14. Communicate with families and advocates as needed.
15. Manage Personal Allowance Funds in accordance with regulations.
16. Complete billing and payroll information accurately.
17. Hire, train, and evaluate DSP staff.
18. Participate in division and agency committees.
19. Comply with all relevant federal and state policies, including HIPAA and whistleblower protections.
20. Perform additional duties as assigned by the Program Coordinator or Director.

Skills and Competencies:

• Computer literacy
• Customer service skills
• Organizational skills
• Strong communication skills
• Decision-making and problem-solving abilities
• Dependability and reliability
• Teamwork and leadership qualities
• Time management

Education and Experience:

• High School Diploma/GED required; Associate’s or Bachelor’s Degree preferred
• Minimum 5 years of relevant experience with a high school diploma; or 2 years with an Associate’s; or 1 year with a Bachelor’s

Licenses and Physical Requirements:

• Valid NYS Driver’s License
• Position is mostly sedentary with occasional physical activity such as walking, lifting, and reaching.