Residential Manager

RISE Life Services, An Aid to The Developmentally; Hampton Bays (NY); On-site; USD 3,017,000 - 3,051,000; Full time

Job summary

RISE Life Services, An Aid to The Developmentally in Hampton Bays, NY seeks a Mental Health Residential Manager to supervise a 9–10 bed co-ed residence serving individuals with severe mental illness. You will ensure program integrity, coordinate service plans, and support clinical integration with the BIS department and medication protocol adherence.

The role requires at least five years in mental health settings, supervisory experience, and strong crisis management, problem solving, and on-call

Qualifications

• High School Diploma with 5+ years in mental health
• Experience in OMH funded residential setting preferred

Responsibilities

• Oversee daily operation of a 9- to 10-bed co-ed community residence
• Maintain and enforce COVID protocols as directed
• Coordinate Individual Service Plans and review every 90 days
• Lead monthly staff meetings and participate in managers' meetings
• Manage staff schedules, training, and onboarding processes
• Approve timesheets; manage admissions and discharge processes
• Ensure adherence to medication protocols and collaboration with Medication Specialist
• Prepare for OMH/OMIG/internal audits and maintain accurate records
• Coordinate restorative service goals and data collection
• Supervise and train Residential Counselors and support staff

Skills

Problem solving

Crisis management

On-call availability

Education

High School Diploma

Bachelor's degree in human services

Job description

Job Location: West Tiana Site 2 - Hampton Bays, NY 11946

Salary Range: $66,300.00 - $67,050.00

Position: Mental Health Residential Manager

Under the direct supervision of the Mental Health Assistant Director, the Residential Manager will oversee and maintain successful operation of a (9- 10 bed) co-ed Community residence serving Individuals with severe mental illness. The Residential Manager is expected to carry out responsibilities with the utmost professionalism, forward-thinking, and a positive role-model.

Duties would include but are not limited to:

• Demonstrate ability to problem solve, multi-task, and conduct research to resolve program concerns in a timely manner


• Avail at on-call 24/7 for emergent needs, triage and support; Flexible schedule with availability to deploy to the site, as needed.


• Exhibit effectiveness in handling crisis situations, deploying resources, and communicating effectively to required parties.


• Maintain COVID protocols as directed.


• of records to identify areas of concern


• Oversees and implements agency medication protocols; Regularly monitors Individual’s awareness and adherence to their prescribed medication regimen; Works collaboratively with the Medication Specialist to ensure OMH Medication protocols are followed by staff


• Conducts MANDATORY staff meetings at least once per month- preparing a thorough, professional agenda; Maintains minutes of staff meetings as well as a sign-in sheet; Attends monthly Managers’ meeting- showing up timely and prepared to present on Program updates


• Develop specific Individual Service Plans, conducts review every 90 days as required- and invites all parties the Individual deems necessary to partake in their recovery plan; Maintains active target dates on the service plan necessary for service delivery


• Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.


• Participates in bi-annual Utilization Management Reviews, and ensures completion of Recovery self-assessments


• Coordinates the implementation of Restorative Service Goals, including staff assignments for goal-related activities, data collection, progress notes, billing requirements.


• Works collaboratively with clinical department (BIS) to complete/oversee ABC sheets, other behavioral tracking mechanisms making certain that Behavior Plans are successfully implemented; Maintain records and submit according to program due dates.


• Utilize Precision Care for all documentation; Run monthly reports on progress notes; Identify areas of concern and appropriately address with assigned team members


• Effectively oversees all billing critical documentation including: service delivery, semi-annual


• Authorization forms, and quarterly team meetings.


• Manage staff schedules, required trainings and staff onboarding process.


• Participate in interview process, documenting an applicant tracking form and forwarding to HR within 24 hours; assist in actively recruiting for new team members- as necessary.


• Approve timesheets via PayCom every Sunday for all assigned employees; Reviews/approves own timecard


• Participates in the admission/discharge process, including trial visits, and 30-day discharge Follow up report.


• Confidently represent agency to other service providers and community groups.


• Oversees the cooking needs with healthy menu planning, food shopping/ordering, and meal preparation, incorporating the dietary needs of the individuals. Review the weekly Menu, making any needed changes, and sign-off prior to the start of each week.


• Submit Weekly Food ledgers/receipts and Monthly Recreational receipts, van logs/receipts, etc.


• Maintain documentation of annual/bi-annual medical appointments (i.e. physical /PPD/Psychiatric/Psychosocial); conduct routine audits of PC- ensuring face sheet is current with diagnosis’ changes within 24 hours of update


• Accompany residents on medical appointments utilizing agency vehicle; Assign to Residential staff as appropriate


• Commitment to professional development; evaluate staff on an ongoing basis- 90 days/annual/as deemed appropriate.


• Ability to exercise sound judgement always


• Ability to keep up with a multitude of emails via Microsoft Outlook; Perform other duties via Microsoft Suites (Excel, Word, Teams)


• Effectively manage time, organize workspace, demonstrate proactive planning/prioritize to accomplish responsibilities


• Ensuring organization of monthly recreation activities to promote independence, wellness and community integration


• Establish and maintain professional, interpersonal relationships; Develop constructive and cooperative working relationships.


• Efficiently handle complaints, settle disputes, resolving grievances, conflicts, and offer mediation; Provide training, direction, and supervision to full time, part time, or on-call Residential Counselors assigned to the program as well as the Assistant Manager; Maintain meticulous records to track attendance, compliance and outcomes; Maintains own training compliance


• Coordinates all services for Individuals- including linkages to day treatment, therapy, medical, psychiatric, financial, etc. considering the Individuals’ choice


• Thoroughly prepares for OMH/OMIG/Internal Management Audits; Conducts regular self-audits

Minimum Qualifications

A H.S Diploma with at least FIVE (5) years’ experience working with the Mental Health population; At least one year experience working within a OMH funded residential setting; A minimum of two years’ supervisory experience; Graduate from an accredited college or university with a degree in the field of human services preferred.