Residential Case Manager

Postgraduate Center for Mental Health; New York (NY); On-site; USD 45,000 - 70,000; Full time

Job summary

Postgraduate Center for Mental Health is seeking a Residential Case Manager to provide supportive counseling, implement individual service plans, and document progress for residents in our housing program.

The role emphasizes crisis intervention, safety monitoring, group activities, and coordination with clinical staff, with a Monday–Friday schedule from 9 AM to 5 PM and a requirement of a bachelor’s degree and two years’ related experience.

Qualifications

• Bachelor’s degree in a human service discipline required.
• Minimum two years' experience as a counselor in residential or mental health settings; education may substitute.
• Proficiency with Microsoft Office and agency-specific software.

Responsibilities

• Provide supportive counseling to residents and document services.
• Maintain accurate case records and progress notes.
• Manage crises and de-escalate situations.
• Escort residents to appointments and coordinate community activities.
• Monitor safety, logs, and environment.

Skills

Customer service

Interpersonal skills

Communication skills

Organizational skills

Time management

De-escalation

Crisis management

Conflict resolution

Education

Bachelor’s Degree in Human Service

Tools

Microsoft Office

Foothold AWARDS

LIHTC Compliance

TMS Maven

CPR/First Aid

Job description

The Residential Case Manager provides supportive counseling to assist residents in achieving individual long and short-term goals and objectives, and crisis intervention as required by individual residents. Major areas of responsibility include providing and documenting services, monitoring the safety and security of the facility, providing good customer service, and exercising good judgment in managing crises.

ESSENTIAL FUNCTIONS

• Work with an assigned caseload of residents to provide support services.
• Implement individual service plans to assist residents in attaining rehabilitation goals.
• Maintain, develop and document accurate case records, regular progress notes and individual service plan summaries for each resident.
• Offer instruction and service delivery in any of 11different service categories through role modeling, guidance, assistance, and support.
• Manage crises within the residence and intervene appropriately to minimize risk of potential harm to residents, staff, and damage to property. Notify appropriate supervisor and document events on the appropriate forms.
• Order, supervise, and count medication in accordance with Licensed Housing Medication Policy and Procedures, where applicable.
• Provide counseling to clients/residents as required.
• Lead recreational, counseling, and other rehabilitation groups.
• Escort clients in the community to medical, benefit, or other pertinent appointments.
• Coordinate and participate in community activities.
• Maintain the environment of the facility safely and securely, monitor video surveillance cameras and conduct hourly building walk-throughs to assess the physical environment, and ensure the well-being of residents.
• Document significant building activities and events in the Communication Logbook.
• Perform light maintenance and housekeeping skills, such as picking up or emptying garbage, mopping up spills, shoveling snow, etc.
• Ensure all resident visitors provide identification and sign in the Visitor Log.
• Conduct monthly fire drills.
• Assess and respond to resident situations, including the utilization of de-escalation techniques.
• Report crises, untoward incidents, and emergencies immediately to the clinical staff on call and document such events in the program log, incident reports, and on appropriate forms in a timely manner.
• Maintain accurate client case records, including writing progress notes and creating service plans, when needed, and as promulgated in PCMH Policies and Procedures.
• Conduct apartment inspections and provide support to clients with regard to daily living skills.
• Participate in residential staff meetings.
• Remain on site until relief staff arrive.
• Adhere to personnel and residential policies and procedures as outlined in the PCMH Personnel Policies and Procedures Manual and the Residential Policies and Procedures Manual.
• Performs other duties, consistent with the goals and objectives of the program, as assigned by the Program Director, Regional Director, or other agency administration.

Schedule: Monday-Friday 9AM to 5PM

QUALIFICATIONS

KNOWLEDGE

• Microsoft Office
• Foothold AWARDS
• LIHTC Compliance, where applicable
• TMS Maven, where applicable
• CPR/First Aid
• NYS OMH Licensed Housing Regulations, NYS OMH Supported Housing Guidelines, and/or NYC DOHMH OPRE Standards.

SKILLS AND ABILITIES

• Strong customer service skills.
• Excellent interpersonal skills and ability to relate to residents.
• Strong oral and written communication skills.
• Strong organizational and system tracking skills.
• Ability to effectively manage time.
• Good judgment
• Ability to appropriately assess and respond to situations, including ability to de-escalate residents.
• Ability to remain calm and focused in emergency situations.
• Ability to work effectively with others and demonstrate conflict resolution skills.

EDUCATION AND EXPERIENCE

• Minimum of a Bachelor’s Degree in a Human Service discipline required.
• Minimum two years' experience working as a counselor in a residential, mental health or related setting. Education may be substituted for some experience.