Residential Manager

ND Health and Human Services; Grafton (ND); On-site; USD 52,000 - 72,000; Full time

Job summary

ND Health and Human Services, Life Skills and Transition Center (LSTC) in Grafton, ND, is seeking a Residential Manager to lead DSP staff and ensure high quality, person-centered care.

You will supervise, train, and support teams, manage documentation, and coordinate coverage while upholding safety and dignity for residents.

Qualifications

• High School Diploma or GED required.
• Three years of direct care experience with populations served.
• Two years of supervisory experience.

Responsibilities

• Supervise, coach, and mentor Direct Support Professionals (DSPs).
• Ensure staff follow individual support plans and documentation requirements.
• Review records and audits for accuracy and timeliness.
• Maintain a safe, therapeutic, person-centered environment.
• Coordinate scheduling and supports with the team.

Skills

Leadership

Team supervision

Problem solving

Communication

Training & coaching

Education

High School Diploma or GED

Tools

-

Job description

Life Skills and Transition Center (LSTC) is seeking a Residential Manager in Grafton, North Dakota.

Are you a strong leader who enjoys developing others, solving problems, and making a meaningful difference in the lives of people with disabilities?

The Life Skills and Transition Center (LSTC) is looking for a dependable, hands‑on leader to help create a safe, supportive, structured, and person-centered environment for the people who call LSTC home.

As a Residential Manager, you will play an important role in helping North Dakota become the healthiest state in the nation by ensuring some of our state's most vulnerable citizens receive the quality care, support, and opportunities they need to live meaningful and fulfilling lives.

A large part of this role is supervising, supporting and developing our Direct Support Professionals. You will work alongside staff to make sure they have the training, guidance, resources, and support they need to feel confident in their roles and provide consistent, high‑quality, person-centered care.

In this position, you will supervise, lead, coach, and mentor Direct Support Professionals (DSPs), creating a team environment built on communication, consistency, teamwork, and accountability. You will provide hands‑on guidance to staff as they follow individual support plans, procedures, documentation requirements, and respond to the changing needs of the people they support. You will review documentation and complete audits to ensure information is accurate, complete, and submitted on time, following up with staff when concerns or opportunities for improvement are identified.

You will spend time in living and work environments to ensure services are safe, therapeutic, and centered around each person's individual needs. You will encourage staff to promote choice, independence, dignity, and active participation for the people we support. You will also monitor staffing levels, help problem‑solve coverage needs, and step in to provide additional support when unexpected situations or challenges arise. Throughout your day, you will communicate and collaborate with members of the support team and assist with meetings, scheduling, and other operational needs to help ensure consistent, high-quality support.

To thrive in this position, you should be a hands‑on leader who builds strong relationships, communicates clearly, and leads by example. You will need to be organized and flexible, comfortable supervising, providing constructive feedback and having difficult conversations professionally, holding staff accountable, and able to remain calm and use good professional judgment when priorities change or challenging situations arise.

Most importantly, you will help ensure the needs, rights, safety, dignity, and quality of life of the people we support remain at the center of everything we do.

To be considered for this position, you must have a high school diploma or Equivalent (GED) and three (3) years of experience providing direct care to special populations and two (2) years of supervisory experience for a total of five (5) years.

Location

This position requires you to be onsite at Life Skills and Transition Center in Grafton, North Dakota.

About HHS

ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. The keys to success are the 2800 committed, team members who are guided by a simple but powerful belief: when we lead with light, we create systems and services rooted in hope, clarity, and possibility. Their work is supported with more than $6 billion in funding from nearly 400 different federal, state, and special sources.

To succeed in this role, you must lead with LIGHT - leading with hope, instilling purpose and meaning, galvanizing gratitude, honoring health, and talking, walking and teaching civility, kindness and love for all.

About Team ND

More than 7,500 talented, hard‑working people across sixty‑three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards

The State of North Dakota is committed to providing team members with a strong and competitive rewards package that support you, your health and your family.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.

Applicants must be legally authorized to work in the United States.

The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information HHS ND Careers E-Verify.

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

Employing Unit ND HHS - LSTC

TTY Number ND Relay Service 1 [phone] (text) or 1 [phone] (voice)