Residential Maintenance Supervisor - Hands-On Leader

GRE Management LLC; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Job summary

Goodman Real Estate in Phoenix, AZ is seeking a Maintenance Supervisor to oversee a maintenance team and ensure the community’s appearance and operation. This hands-on leader will conduct preventive tasks, supervise vendors, and coordinate repairs while maintaining strong resident service.

The role requires 2+ years of apartment maintenance experience, strong customer service, and a valid driver’s license. Expect travel to sister properties as needed and a focus on safety and cost control.

Qualifications

• Minimum of 2 years apartment maintenance experience.
• Experience completing work orders and preparing make-ready apartments.
• Excellent customer service.
• Valid driver's license if required to operate a licensed motor vehicle.

Responsibilities

• Oversee work of all vendors contracted to do work on or provide services for the community.
• Develop positive relationships with vendors, keeping in mind the best interests of the community and residents.
• Select, train, supervise, and evaluate all maintenance team positions.
• Develop specifications for the work to be completed.
• Review bids received from vendors and evaluate with the Community Director to determine which vendor will be assigned the work.
• Review the work of vendors while they are on site and immediately discuss any concerns. Inspect work when completed to determine if it meets the specifications and any other applicable standards.
• Continuously review contracts/agreements with vendors who provide supplies or ongoing services.
• Manage areas of budget-related maintenance of the community.
• Manage the workflow of service requests and other tasks to ensure the smooth operation of the community.
• Assign work and ensure that office staff have any information they need in order to respond effectively to questions from residents, particularly if the repair will be delayed for any reason.
• Review documentation of work completed at the end of the day.
• Assess performance of staff in completing service requests, including whether a call back is necessary, efficiency of staff, problem-solving skills of staff, and any feedback from residents or the Community Director.
• Discuss with the Community Director at what level the Maintenance Supervisor may have authority to make/approve purchases or contract for services without consulting with the Community Director.
• Understand how expenses will be coded to various general ledger accounts and be aware of overall monthly expenses to ensure that expenses are in line with what is budgeted.
• Discuss in advance with Community Director if expenses may exceed the amount budgeted for the month.
• Ensure that all tasks within the scope of responsibility of the Maintenance Supervisor are completed within established timelines.
• Obtain necessary bids from vendors with the assistance of the Community Director. Bids will be based on any applicable specifications for the work to be completed.
• Evaluate bids with Community Director and determine which vendors will be selected.
• Assign work to vendors during the Turn process; complete this task based on corporate standards and what is known about the vendor and his/her work force.
• Achieves high productivity through reliable and punctual attendance and report any tardiness, attendance, and disciplinary issues to immediate supervisor.

Skills

Customer service

Communication

Education

Two years apartment maintenance experience (work history)

Tools

Maintenance tools

Job description

Goodman Real Estate in Phoenix, AZ is seeking a Maintenance Supervisor to oversee a maintenance team and ensure the community’s appearance and operation. This hands-on leader will conduct preventive tasks, supervise vendors, and coordinate repairs while maintaining strong resident service.

The role requires 2+ years of apartment maintenance experience, strong customer service, and a valid driver’s license. Expect travel to sister properties as needed and a focus on safety and cost control.