Residential Life Student Services and Reception Assistant

Fessenden-School; West Newton (MA); On-site; USD 41,000 - 44,000; Full time

Job summary

Fessenden-School is seeking a Residential Life Student Services Reception Assistant to support the Residential Life Department and Health Center, including transportation for medical appointments, prescription pickups, and receptionist duties. The role balances multiple priorities across departments while maintaining confidentiality.

The position runs Monday–Friday during the school year, 30–35 hours per week, with potential for extra afternoon hours and some breaks.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of office/customer service/educational/healthcare experience preferred.
• Valid driver’s license with clean driving record.
• Criminal background checks (CORI, SORI) and fingerprinting completed successfully.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Support Residential Life and Health Center operations and communications.
• Coordinate student transportation plans and schedules with drivers.
• Transport students to medical appointments using school vehicles.
• Receive, sort, and distribute mail; maintain reception area and telephone line.
• Assist visitors and callers; manage sign-in and direct to appropriate offices.

Skills

Interpersonal communication

Written communication

Verbal communication

Organizational skills

Customer service

Google Workspace

Education

High school diploma or equivalent

Tools

Google Workspace

Job description

Position SummaryReporting to the Director of Human Resources, the Residential Life Student Services Reception Assistant is a key member of the Residential Life Department and the Health Center supporting students in the Residential Life program, and providing school-wide support in Reception.This position provides transportation for students to and from medical appointments using a school-owned vehicle, retrieves prescriptions when needed, and supports communication between the Health Center, Residential Life, families, and healthcare providers. In addition, this position is responsible for tasks related to the School's front reception area, including answering and directing incoming calls, coordinating visitor check-in procedures, and providing general office support. The successful candidate is professional, organized, compassionate, and able to balance multiple priorities in different departments while maintaining confidentiality and providing exceptional customer service.The position is Monday-Friday during the School year from late August to mid-June starting at 7:30 am and includes 30-35 hours per week. There will be opportunities for additional hours in the late afternoon as needed. Some hours may be available during the winter, March, and summer breaks.Essential Duties and ResponsibilitiesResidential Life SupportMaintain and update digital signage and departmental communications for Residential LifeOrder and maintain appropriate suppliesPrepare, distribute, track, and maintain records related to residential faculty communications, training requirements, letters, and other compliance-related itemsReceive, scan, log, retrieve, and organize packages for residential students dailyCoordinate student transportation plans and communicate with approved drivers regarding travel arrangements, schedules, and updatesReview and approve student pass requests related to authorized travelStudent Transportation and Health Center SupportSafely transport students in school-owned vehicles to medical, dental, counseling, therapy, and other healthcare appointmentsPick up prescriptions and medical supplies from local pharmacies when requestedCommunicate effectively with Health Center staff, Residential Life staff, faculty, and healthcare providers regarding student appointments and transportation schedulesAccompany students, when appropriate, into medical appointments and serve as a supportive advocate while following Health Center guidanceMaintain confidentiality of student medical information in accordance with School policies and applicable privacy regulationsNotify the Health Center promptly of any scheduling changes, delays, or concerns that arise during transportationReception and Administrative SupportAnswer the School's main telephone line and direct calls appropriately as the backup receptionistWelcome visitors, students, families, vendors, and guests in a courteous and professional mannerManage visitor sign-in and sign-out procedures and issue visitor identification badgesAssist students and visitors by answering questions and directing them to the appropriate officesMaintain a clean, organized, and welcoming reception areaSort and distribute incoming and outgoing mail and packagesMinimum QualificationsHigh school diploma or equivalent requiredOne to two years of experience in an office, customer service, educational, healthcare, or related environmentValid driver's license with an acceptable driving recordSuccessful completion of criminal background (CORI), sex offender registry (SORI), and fingerprinting checksExcellent interpersonal, written, and verbal communication skillsStrong organizational skills with exceptional attention to detailAbility to manage multiple priorities while remaining calm and professionalProficiency with Google Workspace, including Gmail, Google Docs, Google Sheets, and Google Calendar, as well as general office technologyPreferred QualificationsExperience working in an independent school, healthcare, or educational environmentExperience transporting students or clientsCPR and First Aid certificationCompensationThe pay range for this position is $30 - $32 per hour depending on qualifications and experience.