Residential Install Coordinator (HVAC/Plumbing/Electrical)

Five Star Home Services; Xenia (OH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Medical/Dental/Vision

Company HSA contributions

401(k) match

Paid Time Off

Six holidays

Home maintenance plan credits

Company-paid benefits

Voluntary benefits

Job summary

Five Star Home Services in Xenia, OH is seeking an experienced Install Coordinator to move sold home-services jobs from sales handoff to installation completion. You will coordinate customers, schedules, equipment, and field teams to ensure readiness and prevent delays.

This role requires residential HVAC, plumbing, and electrical coordination experience, strong attention to detail, and proficiency with CRM and dispatch systems. We offer weekly pay, comprehensive benefits, and 401(k) matching.

Qualifications

• Residential HVAC, Plumbing, and Electrical installation/service coordination experience.
• Experience coordinating technicians, customers, equipment, and schedules in a residential home-services environment.
• Understanding workflow from sold estimate → scheduling → job preparation → field execution → job completion.
• Strong attention to detail and follow-through.
• Ability to manage multiple jobs, schedules, and priorities simultaneously.
• Strong customer communication and problem-solving skills.
• Strong computer and technology proficiency.
• Experience with CRM, dispatch, scheduling, or field-service management software.

Responsibilities

• Convert sold estimates into scheduled jobs quickly and accurately.
• Verify payments and financing before jobs are scheduled.
• Confirm equipment and required parts are available before installation.
• Coordinate HVAC, Plumbing, and Electrical installation schedules.
• Communicate scheduling information, changes, and delays to customers and field teams.
• Coordinate OUPS, utility requirements, failed inspections, re-inspections, and corrective work.
• Maintain complete and accurate customer and job information in the CRM.
• Register installed equipment with the appropriate manufacturers.
• Manage work orders, estimates, payments, documentation, and signatures through the Lowe's portal.
• Identify scheduling gaps and help maximize available field capacity.
• Support managers and technicians with the information and resources needed to complete jobs successfully.
• Provide backup Customer Service and Dispatch coverage when business needs require it.

Skills

Residential coordination

Schedule management

Customer communication

Attention to detail

Problem solving

CRM familiarity

Tools

Lowe's portal

ServiceTitan

CRM software

Dispatch software

Job description

Five Star Home Services in Xenia, OH is seeking an experienced Install Coordinator to move sold home-services jobs from sales handoff to installation completion. You will coordinate customers, schedules, equipment, and field teams to ensure readiness and prevent delays.

This role requires residential HVAC, plumbing, and electrical coordination experience, strong attention to detail, and proficiency with CRM and dispatch systems. We offer weekly pay, comprehensive benefits, and 401(k) matching.