Residential Inside Sales Representative

Temperature Systems, Inc.; Madison (WI); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

ESOP participation

Employee-owned company

Career growth opportunities

Tuition reimbursement program

Job summary

Temperature Systems Inc. (TSI) is seeking an Inside Sales/Counter Sales professional to be the go-to resource for customers, answering questions, quoting parts, and processing orders in a 100% onsite environment.

You will report to the Inside Sales Manager and support customer service functions while expanding skills across the business, with potential counter sales responsibilities as needed. This stable role values HVAC knowledge and offers growth within a collaborative team at TSI, serving

Qualifications

• High School diploma or GED.
• 1-2 years HVAC experience.
• 1-2 years counter sales or customer service experience (call center preferred).
• Experience with ERP software (bonus for CSD).

Responsibilities

• Receive incoming customer calls and walk-in traffic.
• Prepare and enter orders.
• Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
• Research parts to stock new equipment.
• Provide solutions to customer requests, including research of the requests and suggest options to customers.
• Troubleshoot inventory and shipping problems.
• Coordinate delivery schedules between company and customer.
• Resolve customer complaints.
• Maintain working knowledge of product lines stocked by TSI.
• Proactively promote additional sales to customers.
• Maintain showroom by stocking shelves and showcasing new products.

Skills

HVAC knowledge

Customer service

Communication skills

ERP software

Order processing

Education

High School diploma or GED

Tools

ERP software

Job description

Ready to Take Your HVAC Career to the Next Level?

Looking for more stability, consistency, and a better work environment without leaving the HVAC industry? This is your opportunity to put your HVAC experience to work in a role that offers career growth, a steady 100% onsite environment, and the chance to make a real impact.

As part of a Temperature Systems Inc. (TSI), you’ll be the go-to resource for customers—providing knowledgeable answers, troubleshooting solutions, and exceptional service with a professional, friendly approach.

Reporting to the Inside Sales Manager, you’ll support a variety of customer service functions while building valuable experience across the business. You’ll also have the opportunity to assist with Counter Sales and/or Inside Sales responsibilities as needed, keeping your days dynamic and expanding your skill set.

If you’re ready to trade the unpredictability of the field for a stable role where your HVAC knowledge is valued and your career can grow, this could be the move you’ve been looking for!

Duties/Responsibilities:

• Receive incoming customer phone calls and walk in traffic.
• Prepare and enter orders.
• Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
• Research parts to stock new equipment.
• Provide solutions to customer requests, including research of the requests and suggest options to customers.
• Troubleshoot inventory and shipping problems.
• Follow up with vendors or purchasing department to monitor back orders to determine status.
• Coordinate delivery schedules between company and customer.
• Resolve customer complaints.
• Maintain working knowledge of product lines stocked by TSI.
• Proactively promote additional sales to customers.
• Maintain showroom by stocking shelves, showcasing new products, as well as straightening and keeping area clean.
• Responsible for after-hours calls on rotating schedule.
• Promotes and maintains a flexible, cooperative, positive, team-oriented attitude with and between departments and end users.
• Ensures timely, accurate, proper records, files, databases, etc. are developed and maintained for assigned areas of responsibility.
• May assist other departments with special projects as needed.
• Open and willing to perform other duties as assigned.

Required Education and Experience:

• High School diploma or a general educational degree (GED)
• 1-2 years of experience in HVAC
• 1-2 years of experience in counter sales and/or customer service (call center experience preferred)
• Experience with Enterprise Resource Planning (ERP) software (bonus points for CSD experience!)

Required Skills/Abilities:

• Excellent communication, organization, customer service, problem solving and follow-through skills.
• Strong interpersonal skills to build long-term relationships with customers.
• Proficient in typing and data entry.
• Ability to balance a high volume of customer calls and emails.
• Experience working with Microsoft Office Suite products such as Outlook, Excel, etc. and SharePoint, OneDrive.
• Able to work in a fast-paced, varied/changing priority environment.

About TSI:

Temperature Systems Inc. (TSI) is an employee-owned HVAC distributor that prides itself on being customer focused, fostering ownership thinking, respecting others, and continuously evolving. We believe in creating a supportive work environment where these core values are at the heart of everything we do. If you share these values, you’ll thrive with TSI!

Why Join Us?

• 100% Employee-Owned Company Share in our success and help shape the future through our Employee Stock Ownership Plan (ESOP).
• Career Growth & Leadership Development Take advantage of advancement opportunities within a supportive, family-oriented culture that invests in your success.
• Tuition Reimbursement Program Continue your education and build new skills with financial support for your professional development.
• Exceptional Culture & Team Events We work hard and celebrate together. Enjoy employee events such as baseball outings, chili cook-offs, ESOP competitions, and more.
• Work-Life Balance Generous paid vacation, company holidays, and parental leave help you prioritize what matters most.
• Competitive Compensation & Benefits Enjoy a comprehensive benefits package and competitive pay designed to reward your contributions.

TSI‘s service area covers northern Illinois, eastern Iowa, and the U.P. of Michigan with distribution centers based in Madison and Green Bay.