Residential HVAC Service Technician & Comfort Advisor

Plugz Electric; Forest Lake (MN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company car

Competitive salary

Dental insurance

Employee discounts

Free uniforms

Health insurance

Job summary

Airz Heating and Cooling serves homeowners in Forest Lake and throughout the Twin Cities metro, offering dependable residential HVAC service, clear communication, and quality workmanship. This role emphasizes technical expertise, honest guidance, and a focus on delivering a high-quality customer experience on every service call.

We seek a technician who can diagnose, explain options clearly, provide accurate estimates, and help customers make informed decisions.

Qualifications

• At least 5 years of residential HVAC service experience.
• Strong diagnostic knowledge of residential heating and cooling systems.
• Proven ability to communicate repair and replacement recommendations to homeowners.
• Experience preparing estimates and presenting service options.
• Valid driver’s license with an acceptable driving record.
• EPA Section 608 certification.
• Ability to complete required licensing or registration requirements applicable to the position.
• Basic proficiency with mobile devices, field service software, estimates, invoices, and customer records.
• Ability to work independently while supporting the broader service and installation team.
• Professional appearance, dependable attendance, and strong follow-through.

Responsibilities

• Diagnose and troubleshoot residential furnaces, air conditioners, heat pumps, boilers, indoor air quality equipment, and related HVAC systems.
• Perform approved repairs and maintenance according to manufacturer specifications, applicable codes, and company standards.
• Conduct thorough system evaluations and identify safety, performance, reliability, and efficiency concerns.
• Explain findings and available repair or replacement options in clear, homeowner-friendly language.
• Prepare accurate repair estimates and replacement recommendations.
• Present financing or payment options when available and approved.
• Identify appropriate opportunities for system upgrades, maintenance agreements, indoor air quality products, and energy-efficiency improvements.
• Maintain complete and accurate customer, equipment, estimate, and service records.
• Collect payment and complete required job documentation before leaving each appointment.
• Communicate effectively with dispatch, installation teams, management, and other technicians.

Skills

Diagnostic skills

Communication skills

Independent worker

Follow-through

Education

EPA Section 608 certification

Tools

Mobile devices

Field service software

Estimates software

Job description

Airz Heating and Cooling serves homeowners in Forest Lake and throughout the Twin Cities metro, offering dependable residential HVAC service, clear communication, and quality workmanship. This role emphasizes technical expertise, honest guidance, and a focus on delivering a high-quality customer experience on every service call.

We seek a technician who can diagnose, explain options clearly, provide accurate estimates, and help customers make informed decisions.