Residential HVAC Service Tech

New Era Plumbing & HVAC; Lowell (MA); On-site; USD 114,616,000 - 143,270,000; Full time

Benefits offered by this job

Take-home vehicle

Health & dental insurance

401(k) with company match

Paid Time Off + paid birthday off

Short-term disability coverage

SPIFFs and commission opportunities

Job summary

New Era Plumbing & HVAC seeks a Residential HVAC Service Tech to diagnose and repair home systems, perform routine maintenance, and educate homeowners on repair options. This role emphasizes quality workmanship and customer focus in Dracut, MA.

We offer a balanced schedule with minimal on-call emergencies, a take-home company vehicle, and steady year-round work for an experienced technician.

Qualifications

• 5+ years of residential HVAC service experience.
• EPA Certification (Universal preferred).
• Strong troubleshooting and diagnostic abilities.
• Ability to read wiring diagrams and blueprints.
• Valid driver's license with clean driving record.
• Strong communication and customer service skills.
• Team-oriented mindset with a professional attitude.

Responsibilities

• Diagnose and repair residential HVAC systems.
• Perform routine maintenance and service calls.
• Troubleshoot electrical and mechanical issues.
• Educate homeowners on repair and replacement options.
• Deliver a professional, customer-focused experience.
• Communicate with leadership regarding field feedback, inventory needs, and process improvements.

Education

EPA Certification (Universal)

Tools

Reading wiring diagrams

Job description

New Era Plumbing & HVAC

Residential HVAC Service Tech

$40-50/hr + SPIFFs & Commission | Full-Time | Dracut, MA

At New Era Plumbing & HVAC, we've built our reputation by focusing on quality workmanship, honest service, and taking care of both our customers and our employees. We're not a high-volume company trying to squeeze every last call into your day. We believe good technicians do their best work when they're supported, respected, and given the time to do the job right.

If you're an experienced residential HVAC technician looking for strong pay, steady year-round work, and a healthier work-life balance, we'd love to talk.

Why Join New Era?

A Better Schedule & Work Environment

• Typically only 3-4 calls per day
• Minimal on-call requirements - emergencies only
• No burnout culture or overloaded schedules
• Take-home company vehicle
• Consistent, year-round work

Competitive Pay & Benefits

• $40-50/hour based on experience
• SPIFFs and commission opportunities
• Health & dental insurance
• 401(k) with 3% company match
• Paid Time Off + paid birthday off
• Short-term disability coverage

Tools & Support to Help You Succeed

• Company-provided tablet, uniforms, and tools
• Ongoing technical training and development
• Supportive leadership team that values technician input
• Real opportunities for advancement as the company grows

A Team You'll Actually Enjoy Working With

We've worked hard to create a positive, team-oriented culture where employees feel appreciated and heard. From fishing trips and cookouts to holiday parties and team events, we genuinely enjoy working together and supporting one another.

What You'll Do

• Diagnose and repair residential HVAC systems
• Perform routine maintenance and service calls
• Troubleshoot electrical and mechanical issues
• Educate homeowners on repair and replacement options
• Deliver a professional, customer-focused experience
• Communicate with leadership regarding field feedback, inventory needs, and process improvements

Qualifications

• 5+ years of residential HVAC service experience
• EPA Certification (Universal preferred)
• Strong troubleshooting and diagnostic abilities
• Ability to read wiring diagrams and blueprints
• Valid driver's license with clean driving record
• Strong communication and customer service skills
• Team-oriented mindset with a professional attitude

Preferred (But Not Required)

• NATE Certification
• HVAC trade school education
• Experience with sheet metal or air balancing