Residential Electrical Support Specialist

HomePro; Carrollton (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Career growth opportunities

Training and safety focus

Team-oriented culture

Job summary

HomePro in Texas is seeking an experienced Electrician to join our technical support team in an on-site office-based role. You will troubleshoot residential electrical systems, smart home integrations, and related equipment, delivering clear guidance to homeowners and field technicians from the office.

You’ll coordinate with dispatch and technicians, perform bench checks, document steps, and contribute to internal guides and training materials.

Qualifications

• Minimum high school diploma or equivalent; electrical certification preferred.
• Hands-on experience with residential electrical systems and smart home devices.
• Ability to translate diagnostics into clear guidance for homeowners and technicians.

Responsibilities

• In-office troubleshooting for residential electrical issues and smart home devices.
• Coordinate with field technicians and dispatch for on-site visits.
• Provide clear, non-technical guidance and document diagnostic steps.
• Perform bench testing and verify components before dispatch.
• Maintain accurate records in the CRM and contribute to SOPs and training materials.
• Prioritize safety and escalate to licensed technicians when needed.
• Support other duties as assigned by management.

Skills

Electrical troubleshooting

Customer service

Communication

Documentation

Education

High school diploma

Electrical certification

Licensed electrician

Tools

CRM software

Test equipment

Hand tools

Job description

HomePro in Texas is seeking an experienced Electrician to join our technical support team in an on-site office-based role. You will troubleshoot residential electrical systems, smart home integrations, and related equipment, delivering clear guidance to homeowners and field technicians from the office.

You’ll coordinate with dispatch and technicians, perform bench checks, document steps, and contribute to internal guides and training materials.