Residential Dining - Intermediate Customer Support

Penn State University; University Park (TX); On-site; USD 37,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Retirement plans

Paid time off

75% tuition discount

Job summary

Penn State University is seeking a Residential Dining - Intermediate Customer Support role to provide daily operational and administrative support for residential dining services on campus. You will oversee cashiering operations, assist with staff scheduling and performance management, and manage bi-weekly payroll timekeeping while upholding university safety and service standards.

You will coordinate training, mentor staff, participate in events, and serve as a liaison between staff and

Qualifications

• GED or HS diploma required.
• 2+ years of relevant experience preferred.
• No professional certifications required.

Responsibilities

• Oversee cashiering operations during business hours and ensure accurate transactions.
• Assist with staff scheduling, interviews, onboarding, and performance feedback.
• Manage student timekeeping and bi-weekly payroll deadlines; edit timecards as needed.
• Organize and deliver required training for student and cashier staff on university policies.

Skills

Customer service

Staff supervision

Timekeeping

Payroll administration

Scheduling

Education

GED/HS equivalent

Job description

POSITION SPECIFICS

The Residential Dining - Intermediate Customer Support position provides daily operational and administrative support for residential dining services. This role is responsible for overseeing cashiering operations, assisting with staff scheduling and performance management, managing timekeeper duties for bi-weekly payroll, and maintaining university standards for safety and customer service.

Key Responsibilities

• Operations & Payroll Administration: Help lead daily customer service operations, assist with inventory and accounting tasks, manage student timekeeping, edit timecard entries, and ensure bi-weekly payroll deadlines are met. Handle opening and closing procedures as needed.
• Staff Support & Team Leadership: Assist with interviewing, hiring, training, and scheduling cashier team members. Mentor lower-level customer service representatives, organize daily break schedules, and collaborate with management to address performance feedback.
• Customer Service & Operational Care: Oversee cashiering activities during operating hours to ensure high customer service standards, dress code adherence, and safety measures. Support patrons by resolving questions or complaints and issuing refunds when appropriate.
• Training & Compliance: Organize and schedule required training sessions for student and cashier staff to keep everyone up to date on university policies and guidelines.
• Staff Liaison & Work Coordination: Serve as a helpful link between staff and management for scheduling requests and workplace updates. Guide staff on professional development activities and task reassignments during university calendar breaks.
• Events & Department Engagement: Participate in university or department committees and help coordinate special events, training sessions, and custom projects.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

• General Equivalency Diploma (GED) or High School (HS)
• 2+ years of relevant experience
• Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $36,888.00 - $53,532.00. Salary Structure - Information on Penn State's salary structure Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.

• Comprehensive medical, dental, and vision coverage
• Robust retirement plans and substantial paid time off which includes holidays, vacation and sick time
• Generous 75% tuition discount, available to employees as well as eligible spouses and children

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473. Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies

Federal Contractors Labor Law Poster PA State Labor Law Poster Penn State Policies

Values and Mission

There’s a reason Penn State consistently ranks among the top one percent of the world’s universities. Across 24 campuses, our 100,000 students and 40,000 faculty and staff know the real measure of success goes beyond the classroom – it’s the positive impact made on communities across the world. Our ideals stem from our origins as Pennsylvania’s sole land-grant institution, which allow us to continue to bring positive impact to humanity through our teaching, research, and engagement mission. And across the world is a community of Penn Staters – more than half a million strong – driven by that same spirit to serve our local and global communities. At Penn State, passion is met with collaboration in an environment that is rooted in shared pride for the accomplishments of our fellow students, faculty, staff, and alumni. Penn Staters cheer each other on to build a culture committed to service and engagement. Our University values represent our core ethical aspirations for all our daily activities and actions as students, faculty, staff, and volunteers at Penn State.

Our values are as follows; Integrity, Respect, Responsibility, Discovery, Excellence, and Community.

We Are Penn State. One Community. Impacting Many.