Residential Counselor 1 & Intake Coordinator

Mental-Health-Association-of-Nassau-County; West Hempstead (NY); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement Plan (403b)

Paid Time Off

Paid Holidays

Life Insurance

Pre-Tax Commuter Benefit

Job summary

Mental Health Association of Nassau County (MHANC) is seeking a motivated individual to join our team as a Residential Counselor I and Intake Coordinator. The role supports the Independent Apartment Program (IAP) and AHAL II housing programs, manages intakes for the Community Living Program, and ensures services meet governmental standards.

The position requires a bachelor's degree in Human Service fields, at least 2 years of related experience, leadership ability, and knowledge of entitlements

Qualifications

• Required – bachelor's degree in the Human Service fields.
• Minimum of 2 years collaborating with individuals who have a mental health diagnosis.
• Demonstrates leadership skills.
• Knowledge of federal, state entitlements & benefits (within Nassau County preferred).

Responsibilities

• Oversee residential staff, including counselors, relief staff, volunteers and interns.
• Support the Program Manager with supervision and evaluation of staff.
• Assist in hiring and training new staff.
• Attend and facilitate team meetings.
• Provide crisis management services.
• Support residents in developing recovery goals aligned with cultural background.
• Serve as liaison between residents, landlords and treatment teams.
• Meet regularly with Program Manager for one-on-one meetings.
• Participate in Quality Improvement activities.

Skills

Leadership

Crisis management

Staff training

Communication

Case management

Interpersonal skills

Education

Bachelor's degree in Human Service fields

Tools

MS Word

Basic Internet

Job description

Description

Mental Health Association of Nassau County (MHANC) is a not-for-profit membership organization dedicated to improving mental health in our community through advocacy, education, program development, and the delivery of direct services. Our organization is looking for a motivated individual with a calling to help adults with mental illness by becoming a Residential Counselor 1 & Intake Coordinator.

The primary responsibility of the Residential Counselor I/Intake Coordinator is to assist the Program Manager with the day-to-day activities of the Independent Apartment Program (IAP's) & A Home At Last (AHAL II) housing programs and manage all the intakes for the Community Living Program (CLP). The program functions must be in accordance with current governmental regulations or may be required by the Program Manager to ensure quality of care.

Essential Duties & Responsibilities

• Oversee residential staff, including but not limited to counselors, relief staff, volunteers and Interns
• Support the Program Manager with the supervision and evaluation of staff
• Assist in hiring and training new staff
• Attend & facilitate team meetings
• Provide supportive services and Resident Tenancy Services (RTS) which include, but are not limited to, case management, teaching daily living skills, assessment for and linkage to other community services as well as development of skills on how to be appropriate tenants in a residential setting.
• Provide crisis management services.
• Support residents in the development of realistic and measurable personal recovery goals that are culturally sensitive to their beliefs and background.
• Function as liaison between individuals, landlords and various treatment team members
• Participate in all fire safety disaster preparedness drills in a safe and professional manner.
• Serve as a back-up to Residential Counselors to provide supportive services.
• Will serve as the after-hours contact point person in the absence of the Program Manager.
• Accepts and follows through on other duties as assigned.
• Provide leadership and support to staff to ensure program is conducted in accordance with the philosophies, objectives, policies, and procedures of the programs.
• Review RTS billing for accuracy.
• Assist in creating and modifying staff schedules.
• Approve staff timesheets as needed.
• Assist in the design of required forms and ensure that all required documentation is completed in the required manner.
• Meet regularly with Program Manager for one-on-one meetings.
• Attend meetings/seminars/in-services as required.
• Participate in the implementation of the agency's Quality Improvement Program.
• Learn and adhere to all agency policies and procedures applicable to this program.
• Develop and maintain a good working rapport with all staff to ensure services and activities are adequately maintained to meet the needs of the members.
• Identify and assist in correcting areas to improve the programs.
• Assist with all renewals and grants for the funding of programs.
• Conduct intakes and completes all intake procedures including entitlement & benefit eligibility for all Community Living Program applicants.
• Attend the Single Point of Access (SPA) meetings to collaborate with referrals/admissions for the IAP programs.
• Maintain the SPA portal.
• Attend the Coalition of Care (CoC) meetings, to collaborate on referrals/admissions for the AHAL II program.
• Maintaining referral records and adhering to the Coordinated Entry System (CES) procedures.

Requirements

Education & Experience

• Required – bachelor's degree in the Human Service fields.
• Minimum of 2 years collaborating with individuals who have a mental health diagnosis.
• Demonstrates leadership skills.
• Knowledge of federal, state entitlements & benefits (within Nassau County preferred).

Other Qualifications

• Requires travel to various locations in Nassau County.
• Must have valid NYS Driver's License and their own means of transportation.
• Must have working knowledge of MS Word, Basic Internet.
• Must be a Qualified Mental Health Service provider.
• Must possess the ability to make independent decisions, as necessary.
• Must possess the ability to collaborate with personnel, residents, family members, visitors, government agencies/personnel, and the public.
• Must be knowledgeable of practices and procedures, as well as laws, regulations and guidelines that pertain to residential programs.
• Must possess the ability to plan, organize, develop, implement, and interpret the program's goals, objectives, policies, and procedures, etc.
• Must have patience, tact, a cheerful disposition, and enthusiasm, as well as the willingness to collaborate with challenging residents.
• Must have good written and oral communication skills,
• Supervisory experience preferred.

Benefits

MHANC offers an extensive benefits package to full-time employees, which includes:

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• 403(b) Retirement Plan
• Life Insurance
• Paid Time Off
• Paid Sick & Safe Leave
• Long Term Disability
• Short Term Disability
• Paid Holidays
• Employee Assistance Program
• Pre-Tax Commuter Benefit