Residential Program Manager

Centralnassau; New York, Town of Islip (NY, NY); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Retirement plan (403b)

Disability coverage

Life Insurance

Employee discounts

Job summary

CN Guidance and Counseling Services, Inc. on Long Island seeks an Administrator to supervise residential staff and ensure compliant, high-quality housing services for individuals with psychiatric disabilities.

The role emphasizes program oversight, staff development and regulatory adherence. You will lead recruitment and supervision, manage schedules, and ensure accurate billing, documentation, and safety across multiple residential sites while coordinating with the Director and Assistant

Qualifications

• Bachelor's degree required; Master's preferred.
• Two years of supervisory experience in a mental health-related field.
• Knowledge of Co-Occurring Disorder needs and OMH regulations preferred.

Responsibilities

• Oversee residential programs and ensure services are delivered.
• Ensure compliance with program guidelines and regulations.
• Recruit, hire, train and evaluate residential staff.
• Provide weekly supervision to housing supervisors and staff.
• Review time off, time sheets, and travel expenses within 48 hours.
• Manage staff schedules and staffing patterns across programs.
• Ensure residents receive appropriate tenancy and support services.
• Monitor medication procedures and logs monthly.
• Oversee occupancy and financial aspects of programs.
• Perform intakes and discharge planning with admissions.
• Develop and implement program policies with leadership.
• Maintain accurate client records and ensure policies are followed.
• Facilitate liaison with landlords and property specialists.
• Provide on-site guidance and be on-call as needed.
• Report incidents and maintain QA standards.

Skills

Supervisory ability

Healthcare coordination

Staff mentorship

Regulatory compliance

Education

Bachelor's degree in human services

Master's degree preferred

Tools

Office software

Job description

JOB DEFINITION:

Provide administrative supervision to a dynamic team of residential staff providing housing and services to people with psychiatric disabilities. Responsible for the overall functioning of the programs and ensuring compliance with agency policies and procedures as well as applicable local, state and federal regulations.

EDUCATIONAL REQUIREMENTS:

Minimum of Bachelor's degree in human services, Master's Degree preferred.

EXPERIENCE REQUIRED:

Two years supervisory experience in a mental health related field. Knowledge of the needs of the Co-Occurring D/O population. Minimum of two years of experience in a residential program and familiarity with Office of Mental Health regulations strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Oversee and supervise all aspects of assigned residential programs and assure that appropriate and necessary services are delivered.
2. Ensure all program guidelines, protocols, policies, procedures and regulations are followed.
3. Participate in the recruitment, hiring, training and ongoing evaluation of residential staff under the supervision of the Asst. Director/ Director.
4. Provide ongoing structured weekly supervision to housing supervisors and ensures that all staff are receiving adequate training and supervision.
5. Review and approve all time off requests, time sheets and travel expenses for supervisors within 48 hours of submission.
6. Meet with the program supervisor and review the staff schedule on a bi-weekly basis. Provide oversight of staffing patterns at all assigned programs.
7. Ensure that residents receive restorative and/or rehabilitative and tenancy support services appropriate to their needs. In a supervisor's absence, services and billing should be completed by the program manager. In addition, the billing report and accuracy should be reviewed by the program manager after the housing supervisor completes it.
8. Assure that residents in supported housing and/or apartment treatment programs are receiving regular visits and relevant services from staff, if applicable.
9. Oversight of medication monitoring procedures in all applicable programs. Program Managers are to review the medication logs/EMAR on at least a monthly basis to ensure all procedures are being followed appropriately.
10. Monitor occupancy rates and ensure maximum occupancy in cooperation with the management team.
11. Conduct intakes for potential residents in cooperation with the admissions committee.
12. Ensure that appropriate discharge planning activities occur for all residents.
13. Participate in the development, implementation and following of all program policies and procedures in conjunction with the Assistant Director and Director.
14. Responsible for routine (at least bi-monthly) monitoring of all client records to ensure that records are up to date and include all required documentation in compliance with applicable individual program regulations and policy manuals.
15. Assist housing supervisors in maintaining consistent and professional collateral contacts to ensure that all program participants are receiving coordinated and adequate services. This includes participation in case conferences when necessary.
16. Oversight of the sites to ensure a clean, safe and homelike environment. Ensure proper maintenance and upkeep of the site in collaboration with the facilities and management team.
17. Act as liaison with Property Specialist and/or landlords to ensure all physical sites are maintained and meet safety standards.
18. Provide direction, guidance and support to staff during business hours.
19. Be On-Call one week (wed-wed) after business hours and weekends on a rotating basis (approximately every 3-5 weeks) to answer any calls, texts and Microsoft Teams messages in which a supervisor may need to report pertinent information, need assistance, handle a crisis situation or incident/accident.
20. Ensure that all incidents/accidents/grievances are reported in a timely manner in accordance with applicable regulations.
21. Ensure that Quality Assurance standards are met or exceeded in cooperation with the QI Specialist and Director.
22. Oversight of monthly Medicaid Billing in Licensed programs and RTS service delivery in Unlicensed programs.
23. Oversight of program finances including resident benefits, petty cash accounts, personal needs allowance and other financial issues.
24. Assume the responsibilities and tasks of all staff roles in their absence. Directly complete, participate in or delegate such tasks and ensure all protocols and guidelines are being followed.
25. Program Managers are expected to be on-site at each program they oversee at least 3 times per week and as needed.
26. Identify and implement quality improvement trainings and activities as part of professional development goals
27. Encourage quality improvement processes and provide consistent resources for QI and professional development
28. Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
29. Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
30. Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
31. Other duties as assigned.

BENEFITS:

We offer an attractive and competitive benefits package for full time employees which includes but not limited to:

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more

5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more

CN Guidance & Counseling Services, inspires and catalyzes recovery for people living with mental health and substance use conditions through innovative and person-centered integrated clinical treatment, counseling, housing, and support services.

• Awarded Newsday/Dan papers Top Long Island Work Place 2019-2025, 7 years in a row.
• Every job and every team at our agency plays a role in helping other Long Islanders live healthy and fulfilling lives.
• Engage your passion and CHOOSE a career & employer where you can use your vital energy to make a difference.

It is the policy of CN Guidance and Counseling Services, Inc. to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. CN Guidance and Counseling Services, Inc. prohibits any such discrimination or harassment.