Residential Coordinator - Framingham (3000)

MAB Community Services; Framingham (MA); On-site; USD 52,708 - 64,421; Full time

Benefits offered by this job

MAP certification training

Health insurance

403(b) retirement plan

Flexible Spending Accounts (FSA)

Health Reimbursement Arrangement (HRA)

Job summary

MAB Community Services in Framingham, MA seeks a Residential Coordinator to lead the Residential Counselors and staff teams, oversee home operations, and support person-centered planning for participants.

Responsibilities include scheduling, payroll, training, supervision, crisis coverage, compliance, transportation, and budgeting. This full-time role offers a salary of $58,565 annually and a comprehensive benefits package.

Qualifications

• Bachelors degree and/or 2+ years of residential experience.
• Strong interpersonal and communication skills.
• Analytical thinker with ability to interpret state regulations and maintain records.
• Team player with leadership abilities and staff motivation.

Responsibilities

• Develop and implement staff schedules to maintain appropriate ratios as per Safety Plan.
• Oversee accurate and timely completion of residential payroll and attendance records.
• Provide training and electronic access for staff to ensure policy implementation via SharePoint.
• Conduct and follow up on annual staff evaluations.
• Provide on-call support as part of the rotation team and participate in interviews and onboarding.
• Ensure documentation, record keeping, and confidentiality across programs.

Skills

Interpersonal skills

Communication

Analytical thinking

Leadership

Education

Bachelor’s Degree or equivalent

Residential experience

Job description

Job Details

Job Location: Sewell - Framingham, MA 01702

Position Type: Full Time

Education Level: High School/HiSet/GED

Salary: $58,565 annually

Travel Compensation: Up to 25%

Job Shift: Any

Schedule: Mon-Fri Flexible

Summary

The Residential Coordinator supervises and provides leadership for the Residential Counselors and the assigned Cluster Home staff teams. The Coordinator oversees the operation of the home and ensures quality care and operations that support person centered planning for all individuals. The Residential Coordinator also builds and maintains supportive relationships with community stakeholders.

Staff and Team Leadership

• Develop and implement staff schedules to maintain appropriate ratios, as specified in the Safety Plan and Individual Safety Assessments.
• Oversee the accurate and timely completion of residential payroll and attendance records.
• Provide training and electronic access for staff to ensure efficient implementation of policies and procedures via share point.
• Conduct and follow up on annual staff evaluations.
• Provide on-call support as part of the on-call rotation team.
• Participate in interviewing, hiring, onboarding and evaluating new staff.

Supervision

• Provide 1:1 supervision with each staff member on a biweekly or weekly basis as needed.
• Convene and facilitate monthly staff and Cluster meetings and follow up with staff.
• Provide ongoing guidance to staff in real‑time.
• Participate in crisis intervention and provide on‑call backup as needed.

Quality Assurance

• Manage the house, vehicles and day‑to‑day program functions while ensuring that medical, financial and clinical protocols are followed.

Operations

• Ensure that food and house supplies are purchased in a timely manner.
• Provide transportation as needed and ensure house staff have resources for participants’ activities and appointments.
• Oversee daily maintenance needs and repairs for the home and vehicles.
• Organize, update and maintain training binder including training logs.

Compliance

• Oversee house staff training and implementation of all program policies including documentation, record keeping, communication, mandated reporting, financial management, medical care and confidentiality.
• Regulate daily financial ledgers and follow up as needed.
• Administer and approve petty cash.
• Monitor participants’ bank accounts and follow up as needed.
• Upload monthly ledgers for each participant.
• Assist participants in paying the bills.
• Report concerns, changes or discrepancies to the PSD.

Medical / Medications

• Coordinate and advocate for health care services for participants.
• Supervise and coordinate medication administration practices with MAP staff.
• Ensure all medical appointments are made and kept, and that follow‑up is documented.
• Coordinate follow‑up with house staff, nursing and clinical team as needed.
• Provide training for staff and ensure regular body checks are completed as required.
• Obtain Medication Administration Certification and dispense medication as required.
• Utilize MAP consultant/nurse as necessary and provide systems for staff to access MAP consultant.
• Follow MAP policies and procedures including scheduling, audit requirements and medication administration.
• Train and supervise staff in MAP implementation.

Person‑Centered Planning

• Model appropriate, respectful and healthy behavior and relationships with staff and participants.
• Build an environment that supports participants’ choices, interests, skills and needs.
• Anticipate, prepare for, attend and follow up from Case Review meetings, Quarterly Reviews and ISPs; including but not limited to data collection, progress notes and assessments.
• Advocate for participants to ensure their high quality of life.

Community Partnerships

• Establish regular contact with participants’ care team and family members as outlined in the ISP.
• Build and foster appropriate relationships with MAB colleagues, participants and community partners, including house neighbors, medical partners and others who may support the MAB community and participants.

Costs and Benefits

Salary: $58,565 annually

MAB provides all training for MAP certification.

MAB Community Services offers a comprehensive and flexible benefits package for eligible employees, including optional health, dental and vision insurance, a 403(b) retirement plan, Flexible Spending Accounts (FSA) and a Health Reimbursement Arrangement (HRA).

Equal Opportunity & ADA

MAB Community Services provides equal opportunity to all staff and administers all personnel policies and procedures without regard to race, color, religion, gender, pregnancy, sexual preference, gender identity, age, national origin, veteran status or disability. The agency is also committed to affirmative action and non‑discrimination in all employment‑related practices.

In accordance with MAB’s ADA policy, MAB will engage in an interactive dialogue with individuals to determine if the essential functions of the position may be fulfilled with or without a reasonable accommodation.

Qualifications

• Strong interpersonal and communication skills that foster healthy relationships with MAB participants and employees.
• Analytical thinker who can understand and implement state regulations and various record‑keeping systems in writing and on the computer.
• Team player who can give and receive productive direction, use creative problem‑solving strategies and provide effective leadership while motivating participants and staff.
• Bachelor’s Degree and/or 2+ years of residential experience required.
• Demonstrated supervisory skills and experience required.
• Comfort with computers and ability to learn new reporting software.