Residential Construction Project Coordinator: CRM & Scheduling

International Association of Plumbing and Mechanical Officials (IAPMO); New Bedford (MA); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Couto Construction in New Bedford, Massachusetts is seeking a highly organized Project Coordinator to support our residential construction operations across Massachusetts and Rhode Island. This role connects customers, Project Managers, subcontractors, suppliers, and the accounting team to ensure projects run smoothly from contract signing through completion.

The ideal candidate is an exceptional communicator with strong multitasking abilities, excellent attention to detail, and the ability to

Qualifications

• 2+ years of experience in project coordination, construction administration, customer service, or a related field.
• Strong customer service and relationship management skills.
• Excellent organizational and multitasking abilities.
• Ability to prioritize and manage multiple projects simultaneously.
• Strong verbal and written communication skills.
• High attention to detail and problem-solving abilities.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel) and cloud-based software.
• Experience using CRM systems; Zoho CRM experience is strongly preferred.
• Ability to work independently and collaboratively within a team environment.

Responsibilities

• Review, validate, and process customer contracts for accuracy and completeness.
• Serve as a primary point of contact for Project Managers throughout the project lifecycle.
• Provide outstanding customer service by maintaining regular communication and responding promptly to inquiries.
• Coordinate project schedules, appointments, and milestones with customers.
• Communicate project updates, schedule changes, and delivery timelines to customers.
• Coordinate project schedules with Project Managers, subcontractor crews, vendors, and customers.
• Monitor project timelines and proactively identify scheduling conflicts or delays.
• Adjust project stages and schedules as needed to maintain project progress.
• Participate in daily meetings with Project Managers to review project status, payment schedules, production updates, and upcoming activities.
• Ensure all project milestones and deadlines are accurately documented and tracked.
• Maintain accurate and detailed project records within Zoho CRM.
• Enter project updates, notes, customer communications, and schedule changes into the CRM system.
• Process and document change orders, contract modifications, and project updates.
• Organize and maintain all project documentation, permits, contracts, specifications, and correspondence.
• Ensure all project information is current, complete, and accessible to the project team.
• Place special orders and coordinate material procurement with vendors and suppliers.
• Track all product orders and monitor delivery schedules.
• Coordinate deliveries with customers, suppliers, and installation crews.
• Verify receipt of materials and monitor deliveries to warehouse/shop locations.
• Follow up on backorders, shipping delays, and special-order items to minimize project disruptions.
• Monitor project accounts receivable and outstanding customer balances.
• Collect customer deposits, progress payments, and final payments according to project schedules.
• Maintain accurate payment records and communicate payment status to management.
• Coordinate subcontractor payment processing with the accounting department.
• Assist Project Managers in tracking project budgets and payment schedules.
• Work closely with Project Managers to ensure smooth project execution.
• Coordinate communication among internal teams, subcontractors, vendors, and customers.
• Support operational efficiency by identifying opportunities to improve project workflows and processes.
• Maintain professionalism and a positive attitude while managing multiple priorities.

Skills

Project coordination

Customer service

Communication skills

Organization

Multitasking

MS Office

Zoho CRM

CRM systems

Tools

Zoho CRM

Microsoft Office Suite

Job description

Couto Construction in New Bedford, Massachusetts is seeking a highly organized Project Coordinator to support our residential construction operations across Massachusetts and Rhode Island. This role connects customers, Project Managers, subcontractors, suppliers, and the accounting team to ensure projects run smoothly from contract signing through completion.

The ideal candidate is an exceptional communicator with strong multitasking abilities, excellent attention to detail, and the ability to