Residential Clerk

YMCA of Honolulu; Honolulu (HI); On-site; USD 26,174 - 28,929; Part time

Benefits offered by this job

Free Y membership

Referral bonuses

Discounts on Y programs

Job summary

The YMCA of Honolulu is seeking a Residential Clerk at the Central YMCA in Honolulu to provide front line customer service to guests and residents. You will manage the welcome center, handle the main switchboard, mail, cash drawer, and resident check-in/out processes, representing the Y’s values with professionalism.

Qualified candidates are 18+ years old, proficient with Microsoft Office, and able to work well in a team, multitask, and deliver excellent service while upholding safety and

Qualifications

• Ability to work with groups and communicate effectively.
• Proficient in Microsoft Office.
• Experience with computer technology required.
• People oriented, well organized, able to multitask.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.

Responsibilities

• Provide front line customer service to facility users and residents.
• Handle main switchboard, mail, and cash drawer.
• Manage check-in/check-out procedures for residents.

Skills

Group work & communication

People skills

Customer service experience

Experience with technology

Multi-tasking

Budget/fiscal knowledge

Education

Must be 18+ years old

CPR Certification

First Aid Certification

AED Certification

Child Abuse Prevention training

Mandatory staff training completion

TB test

Tools

Microsoft Office Suite

Job description

PAY RANGE:

$19.25 - $19.50 Hourly

HOURS:

3pm - 11pm Thursday and Friday

POSITION SUMMARY:

The Residential Clerk provides front line customer service to all individuals using the facility at the Central YMCA in Honolulu; including guests visiting the facility and residents living at the facility. The Welcome Center Clerk is the face of the Central YMCA and must be a good representation of the Y's values. The clerk handles the main switchboard, mail, cash drawer, and check-in/out procedures for residents.

QUALIFICATIONS:

• Requires understanding of group work process and communication.
• Must be proficient in Microsoft Office.
• Experience with computer technology required.
• Must be people oriented, be well organized and multi-task able.
• Previous customer service experience required.
• Knowledge of program fiscal management preferred.

Education/Training:

• Must be at least 18 years of age.
• Must be able to pass CPR, First Aid, AED certifications, Child Abuse Prevention training, and other mandatory training within completion time frame.
• TB test required.
• Required completion of YMCA’s mandatory training modules for program staff within required timeframes and current upkeep of mandatory certifications required.

WHY THE Y?:

• Free Y membership with employment
• Referral bonuses - Y employees can earn cash or Y credit bonuses for referring a new hire
• Up to 60% discounts for yourself, family, and even your siblings on Y programs, camps, preschool, childcare, and more.

Child Protection Commitment

The YMCA requires all staff to share responsibility for preventing child abuse by upholding professional boundaries, completing mandatory Praesidium training, and reporting concerns. All candidates must successfully complete a comprehensive background screening, including criminal and sex offender checks.

See job opportunities page for full details