Residential Case Manager — Empower Recovery & Connection

Arc Community Services; Fond du Lac (WI); On-site; USD 42,000 - 48,000; Full time

Job summary

Arc Community Services in Fond du Lac, WI is seeking a Residential Case Manager to support women in treatment with case management, intake processing, and progress monitoring. You will coordinate services, supervise residents, and ensure safety and structure within the residential setting.

The role emphasizes trauma-informed care, gender-responsive programming, and collaboration with a multidisciplinary team to build lasting recovery and stability for clients.

Qualifications

• Bachelor’s degree in social work or related human services field preferred; equivalent experience will be considered.
• Knowledge or experience in substance use treatment, trauma-informed care, CBT, and working with justice-involved populations.
• Strong communication, organizational, and relationship-building skills.
• Ability to maintain a structured, safe residential environment.
• Commitment to helping individuals achieve long-term recovery and stability.

Responsibilities

• Provide individual case management and develop treatment and continuing care plans.
• Complete intake duties, including client orientation and admission documentation.
• Monitor resident progress and communicate with Department of Corrections agents through reports and updates.
• Provide referrals and coordinate services with community providers.
• Implement programming aligned with agency models including gender-responsive, trauma-informed, CBT, and family-centered approaches.
• Facilitate groups using evidence-based curricula and maintain fidelity to program standards.
• Participate in client staffings, team meetings, and program activities to ensure continuity of care.
• Supervise and support residents in daily activities, ensure a safe environment.
• Oversee and coordinate child visits and family interactions.
• Assign and monitor house responsibilities and program expectations.
• Prepare and maintain accurate reports, case files, and required documentation.
• Ensure compliance with agency policies and regulatory standards.
• Assist with day-to-day operations, safety drills, menus, and shopping.
• Participate in on-call responsibilities and shifts to meet program needs.
• Collaborate with Program Managers, Social Workers and team members to support client success.
• Assist in supervising interns and volunteers as assigned.

Skills

Case management

Communication

Organizational skills

Education

Bachelor's degree in social work or related field

Job description

Arc Community Services in Fond du Lac, WI is seeking a Residential Case Manager to support women in treatment with case management, intake processing, and progress monitoring. You will coordinate services, supervise residents, and ensure safety and structure within the residential setting.

The role emphasizes trauma-informed care, gender-responsive programming, and collaboration with a multidisciplinary team to build lasting recovery and stability for clients.