Residential Case Manager

Arc Community Services; Fond du Lac (WI); On-site; USD 42,000 - 48,000; Full time

Job summary

Arc Community Services in Fond du Lac, WI is seeking a Residential Case Manager to support women in treatment with case management, intake processing, and progress monitoring. You will coordinate services, supervise residents, and ensure safety and structure within the residential setting.

The role emphasizes trauma-informed care, gender-responsive programming, and collaboration with a multidisciplinary team to build lasting recovery and stability for clients.

Qualifications

• Bachelor’s degree in social work or related human services field preferred; equivalent experience will be considered.
• Knowledge or experience in substance use treatment, trauma-informed care, CBT, and working with justice-involved populations.
• Strong communication, organizational, and relationship-building skills.
• Ability to maintain a structured, safe residential environment.
• Commitment to helping individuals achieve long-term recovery and stability.

Responsibilities

• Provide individual case management and develop treatment and continuing care plans.
• Complete intake duties, including client orientation and admission documentation.
• Monitor resident progress and communicate with Department of Corrections agents through reports and updates.
• Provide referrals and coordinate services with community providers.
• Implement programming aligned with agency models including gender-responsive, trauma-informed, CBT, and family-centered approaches.
• Facilitate groups using evidence-based curricula and maintain fidelity to program standards.
• Participate in client staffings, team meetings, and program activities to ensure continuity of care.
• Supervise and support residents in daily activities, ensure a safe environment.
• Oversee and coordinate child visits and family interactions.
• Assign and monitor house responsibilities and program expectations.
• Prepare and maintain accurate reports, case files, and required documentation.
• Ensure compliance with agency policies and regulatory standards.
• Assist with day-to-day operations, safety drills, menus, and shopping.
• Participate in on-call responsibilities and shifts to meet program needs.
• Collaborate with Program Managers, Social Workers and team members to support client success.
• Assist in supervising interns and volunteers as assigned.

Skills

Case management

Communication

Organizational skills

Education

Bachelor's degree in social work or related field

Job description

Job Details: Job Location: Fond Du Lac, WI 54935, Residential Case Manager

Support Change. Build Connections. Empower Recovery.

Are you passionate about helping individuals navigate recovery and build stable, meaningful lives? As a Residential Case Manager, you will play a vital role in supporting women in treatment by providing direct care, guidance, and advocacy. This position offers the opportunity to build strong therapeutic relationships, deliver evidence-based programming, and help clients move forward with confidence and stability.

What You Will Do:

Client Care & Case Management

• Provide individual case management and develop comprehensive treatment and continuing care plans that address criminogenic needs.
• Complete intake duties, including client orientation and admission documentation.
• Monitor resident progress and maintain consistent communication with Department of Corrections agents through reports, staffings, and updates.
• Provide referrals and coordinate services with community providers.

Program Implementation

• Implement programming aligned with agency models, including gender-responsive, trauma-informed, cognitive behavioral, and family-centered approaches.
• Facilitate groups using designated evidence-based curricula while maintaining fidelity to program standards.
• Participate in client staffings, team meetings, and program activities to ensure continuity of care.

Resident Support & Supervision

• Supervise and support residents in daily activities, ensuring a safe and structured environment.
• Oversee and coordinate child visits and family interactions.
• Assign and monitor completion of house responsibilities and program expectations.

Documentation & Compliance

• Prepare and maintain accurate reports, case files, and required documentation.
• Ensure compliance with agency policies and regulatory standards.

Facility & Operational Support

• Assist with day-to-day operations, including conducting safety drills, managing menus, and coordinating grocery and supply shopping.
• Participate in on-call responsibilities and work assigned shifts to meet program needs.

Team Collaboration & Support

• Work collaboratively with Program Managers, Social Workers, and other team members to support client success.
• Assist in supervising interns and volunteers as assigned.

Qualifications: What You Will Bring:

• A bachelor’s degree in social work or a related human services field preferred; equivalent experience will be considered.
• Knowledge or experience in areas such as substance use treatment, trauma-informed care, cognitive behavioral therapy, and working with justice-involved populations.
• Strong communication, organizational, and relationship-building skills.
• The ability to maintain a structured, safe, and supportive residential environment.
• A commitment to helping individuals achieve long-term recovery and stability.

What We Offer:

• Meaningful Impact – Play a key role in helping individuals rebuild their lives.
• Professional Growth – Gain hands on experience and ongoing development opportunities.
• Supportive Team Environment – Collaborate with a dedicated and mission‑driven team.
• Comprehensive Benefits – Competitive pay, time off, and additional benefits that support your well‑being.

Ready to make a difference? Join a team committed to empowering individuals and strengthening communities through recovery and support.