Residential Assistant Service Manager

Washington Property Company; College Park (MD); On-site; USD 58,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401k plan

Job summary

Washington Property Company is seeking an Assistant Service Manager to lead residential building maintenance at an 81-unit community in College Park, MD. In this manager-in-training role, you will manage maintenance tasks, improve service quality and develop leadership and budgeting skills for advancement to a Service Manager.

You will handle HVAC, plumbing, electrical and appliance maintenance, assist with moves, and ensure the property remains safe, clean and welcoming for residents and teams

Qualifications

• Proven ability in building trades and handling resident requests.
• Strong customer-service orientation and problem-solving skills.
• Organizational skills with attention to detail and a respectful demeanor.

Responsibilities

• Maintain safety, cleanliness and upkeep of residential buildings and grounds.
• Resolve maintenance tickets (HVAC, plumbing, electrical, appliances) and coordinate upgrades as needed.
• Assist with apartment turns, move-ins/outs and general common area maintenance.

Skills

Building trades

Customer service

Leadership potential

Education

High school GED

Trade school coursework

Job description

Join a property management company committed to service excellence. As DC Metro’s premier commercial real estate company, our legacy is one of integrity, fairness and success for our employees, residents and investors.

Located in Bethesda, Maryland, Washington Property Company (WPC) is an award winning, full-service commercial and residential real estate firm offering diversified expertise in acquisition, land use, design, development, finance, leasing, construction and property management. We believe, through the efforts of our collective team, we can improve lives in our community.

We are currently seeking an Assistant Service Manager to help lead residential building maintenance at our 81-unit community in College Park, Maryland. This is a manager in training role intended to prepare you with the technical skills, leadership skills and experience to advance your career to a Service Manager.

Your New Role

As an Assistant Service Manager, you ensure our communities are great places to live by keeping the building safe, clean and inviting and by resolving maintenance issues in residents’ apartment homes. As a manager in training, you develop leadership skills and learn more complex technical responsibilities like budgeting, preventative maintenance and project management. The majority of your day is spent providing outstanding customer service and attending to HVAC, plumbing, electrical and appliance maintenance tickets. You assist with apartment turns, move ins, move outs and general upkeep of building common areas and grounds. You are an important member of a larger team responsible for ensuring the residents of the community have an exceptional experience as part of the WPC family.

What Sets You Apart

Experience:

You have a minimum of four years of trusted experience in residential, commercial, healthcare, and/or hospitality building maintenance and a track record of exceptional customer service.

Skills:

You demonstrate strength in building trades. You enjoy interactions with all types of people and take pride in your ability to make the customer happy by solving their maintenance issues. You treat everyone with kindness and respect. You are organized, neat and have an eye for detail.

A high school GED is required. Trade school degree or coursework a plus.

Physical Requirements/Work Conditions:

You must possess the ability to lif, carry or move heavy equipment and boxes (up to 50lbs), regularly ascend or descend a ladder, or stand or sit for long periods of tme. You may be required to work irregular hours (overnight, weekends, overtme). The physical work environment includes occasionally working outside, sometimes in inclement weather.

Competencies:

You take challenges head on and have been described as friendly, trustworthy and service-oriented. You have a strong worth ethic and desire to learn and grow. You enjoy mentoring others.

What You Can Expect

Honesty:

The executive management team are advocates for honesty, trust, integrity, commitment and excellence. You can antcipate the workload to be challenging and rewarding by nature. The company ofers a compettve salary with a performance bonus and a comprehensive group benefts plan.

Balance:

We value the need to balance work with personal and family obligations. This said, we are a 24/7/365 days a year business. You are expected to roll up your sleeves, work weekends and irregular hours but we also depend on you to develop, delegate to and empower your team so work hard and work smart does not mean work all the time.

Competencies:

You take challenges head on and have been described as friendly, trustworthy and service-oriented. You have a strong worth ethic and desire to learn and grow. You enjoy mentoring others.

What We Offer You

In addition to a creative and dynamic work environment, we care for you with comprehensive benefits that include paid health, dental, and vision insurance; generous paid time of, 401k plan, and more.

The company offers a compettve salary with a performance bonus and a comprehensive group benefts plan.

• paid health, dental, and vision insurance
• generous paid time of, 401k plan, and more

Commitment to Diversity, Equal Opportunity and a Safe Workplace

Come as you are. WPC is proud to provide a safe and inclusive workplace where you can thrive. We provide equal employment opportunites to all employees and applicants for employment and prohibits discriminaton and harassment of any type without regard to race, color, religion, age, sex, natonal origin, disability status, genetcs, protected veteran status, sexual orientaton, gender identty or expression, or any other characteristc protected by federal, state or local laws.

This policy applies to all terms and conditons of employment, including recruitng, hiring, placement, promoton, terminaton, layof, recall, transfer, leaves of absence, compensaton and training.