Residential Appliance Service Technician

Sears; Richmond (VA); Presencial; USD 30.000 - 47.000; Jornada completa

Descripción de la vacante

Sears is seeking a Residential Appliance Service Technician to diagnose and repair refrigerators, washers, dryers, ovens, ranges and dishwashers in customers’ homes around the Richmond, VA area. You’ll triage calls, perform hands-on repairs, and explain options in plain language while delivering courteous, reliable service.

Ideal candidates have a high school diploma or equivalent, with technical appliance repair training, proven diagnostics experience, and strong communication skills.

Formación

• High school diploma or equivalent; technical/vocational training in appliance repair is a plus.
• Proven experience in appliance diagnostics and repair.
• Strong troubleshooting ability and sound problem-solving judgment.
• Top-tier communication and customer service skills.
• Self-directed with solid time management and organization.
• Working knowledge of safety standards and best practices for in-home repairs.

Responsabilidades

• Triaging service calls and determining the best repair approach for each appliance.
• Perform hands-on repairs and preventive maintenance to restore peak performance.
• Explain issues and options to homeowners, and prepare cost estimates with approvals.
• Document work, parts used, and customer notes in service records.
• Source and track parts and follow up with customers to close visits.
• Apply safe work practices while working in customers’ homes.
• Stay current on new models, components, and repair techniques.

Conocimientos

Diagnostics & repair

Troubleshooting

Communication

Time management

Customer service

Self-motivation

Driver's license

Educación

High school diploma or equivalent

Technical/vocational appliance repair training

Descripción del empleo

About the opportunity — Richmond, VAJoin our team as a Residential Appliance Service Technician and be the expert who brings kitchens and laundry rooms back to life. You’ll diagnose and repair a wide range of home appliances while delivering clear communication and courteous, reliable service.A day in the lifeTriage service calls, identify root causes, and determine the best repair approach for each appliance.Perform hands-on repairs and preventive maintenance to restore peak performance.Explain issues and solution options to homeowners in plain language, then prepare cost estimates and secure approvals.Document work performed, parts used, and customer notes accurately in service records.Source and track parts as needed, and follow up with customers to close out service visits.Apply safe work practices at all times while working in customers’ homes.Keep your knowledge sharp by staying current on new models, components, and repair techniques.What you’ll work onRefrigeratorsWashers and dryersOvens and rangesDishwashersWork environmentThis is a field-based role serving the greater Richmond, VA area. You’ll travel to customer locations for day trips and return home most evenings.What you bringHigh school diploma or equivalent; technical/vocational training in appliance repair is a plus.Proven experience in appliance diagnostics and repair.Strong troubleshooting ability and sound problem-solving judgment.Top-tier communication and customer service skills.Self-directed with solid time management and organization.Valid driver’s license and dependable transportation.Working knowledge of safety standards and best practices for in-home repairs.