Residence Worker / Residential Aide

Samaritan Daytop Village, Inc.; New York (NY); On-site; USD 33,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement match

Tuition reimbursement

Job summary

Samaritan Daytop Village, Inc. in Brooklyn (Boerum Hill) is seeking a Residential Aide (Residence Worker) to support residents with intake, safety, and daily routines.

You will enforce policies, document activities, and coordinate with case managers to connect clients with services. The role requires a High School diploma, 1+ year experience with homelessness or related challenges, and ability to stay calm in crises.

Qualifications

• High School Diploma or High School Equivalency Diploma (GED) required.
• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs.
• Familiarity with shelter operations or supportive housing environments preferred.
• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system).
• Strong interpersonal skills and ability to work respectfully with individuals from diverse backgrounds.
• Ability to remain calm and professional in high-pressure or crisis situations.
• Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions.
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment.

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Assist with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Skills

Interpersonal skills

Calm under pressure

Trauma-informed care

CPR certification readiness

Diversity awareness

Microsoft Office

Education

High School Diploma or GED

Tools

DHS CARES system

MS Office

Job description

Overview

Residential Aide

Samaritan Daytop Village operates transitional housing programs for single adults and families experiencing homelessness across all five boroughs of New York City. The Residential Aide supports this mission by assisting with client intake, monitoring resident safety and well-being, enforcing facility policies, and maintaining a secure and respectful living environment. The Residential Aide role involves direct interaction with clients navigating complex challenges and requires a consistent presence, attention to detail, and the ability to remain calm, level-headed, and professional in emotionally charged or unpredictable situations.

Responsibilities

• Welcome new residents and provide orientation to shelter policies, services, and daily routines
• Assist with client check-ins, discharges, and documentation using DHS CARES system
• Monitor resident safety and behavior through regular rounds and informal engagement
• Enforce facility rules while maintaining a respectful and supportive environment
• Respond to incidents and complete timely, accurate reports
• Support residents in accessing services by making referrals and coordinating with case managers
• Maintain cleanliness and security of resident rooms, including tagging and storing personal belongings when needed
• Communicate facility maintenance needs to supervisors and ensure common areas are orderly
• Build rapport with residents and offer guidance during daily interactions
• Uphold confidentiality and follow all agency and DHS protocols

Qualifications

• High School Diploma or High School Equivalency Diploma (GED) required
• Minimum of one year experience working with individuals facing homelessness, substance use, mental health challenges, or other complex needs
• Familiarity with shelter operations or supportive housing environments preferred
• Basic computer literacy, including proficiency in Microsoft Office and ability to learn internal databases (e.g., DHS CARES system)
• Strong interpersonal skills and ability to work respectfully with individuals from diverse racial, ethnic, and socioeconomic backgrounds
• Ability to remain calm and professional in high-pressure or crisis situations
• Commitment to trauma-informed care, confidentiality, and ethical standards in client interactions
• Willingness to obtain CPR certification and/or Food Protection Certificate during employment

This is a full-time non-exempt role with an hourly rate of $18.65 (annualized at 35 hours a week to $33,955) with a full benefits package.

• Medical insurance
• Dental insurance
• Vision insurance
• 25 days of paid time off
• Access to a retirement account with an employer to match
• Tuition reimbursement

This role is located in Boerum Hill, Brooklyn and has a schedule of Tuesday-Saturday 8am-4pm.

For payroll and systems purposes, this role is titled “Residence Worker”.