Residential Administrative Assistant

Tory's Roofing & Waterproofing Inc.; Pearl City (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Job summary

Tory’s Roofing & Waterproofing, Inc. is seeking a reliable Residential Administrative Assistant to handle customer communications, coordinate residential appointments, and support project administration in a full-time, in-office role on Oahu (Pearl City area).

You will maintain accurate records and assist with warranty and insurance documentation as needed. The ideal candidate is organized, detail-oriented, and capable of managing multiple tasks with professional, courteous service to

Qualifications

• High school diploma or equivalent is required.
• Strong communication skills to interact with customers, contractors, and managers.
• Willingness to learn and ask questions.
• Reliable transportation and consistent attendance.
• Professional customer service skills and ability to prioritize.
• Health and vision insurance benefits.

Responsibilities

• Answer and direct calls, emails, and inquiries from customers and vendors.
• Maintain accurate employee, customer, and company records.
• Perform data entry, filing, scanning, and document management.
• Prepare and maintain administrative forms, reports, and schedules.
• Review emails and service requests to prioritize daily tasks.
• Assist with receiving materials, deliveries, and general office needs.
• Maintain office supplies, calendars, and organization.
• Serve as a professional point of contact for residential customers.
• Schedule and confirm residential estimates and appointments.
• Respond to customer questions in a timely, courteous manner.
• Assist with customer concerns and service-related inquiries.
• Provide administrative support throughout the residential roofing project process.
• Coordinate communication between customers, estimators, production teams, and management.
• Maintain accurate customer and project information within company systems.
• Assist with warranty registration and related documentation.
• Assist homeowners with insurance and project documentation requests.
• Follow up on customer, project, and administrative needs to ensure timely completion.

Skills

Communication

Customer Service

Multitasking

Problem Solving

Reliability

Education

High School Diploma or Equivalent

Job description

Job Position: Residential Administrative Assistant

Position Summary

Tory’s Roofing & Waterproofing, Inc. is seeking a reliable and customer-focused Residential Administrative Assistant to join our team. The Residential Administrative Assistant provides essential administrative and customer support to ensure the smooth and efficient operation of Tory’s Roofing. This position serves as a key point of contact between customers, employees, estimators, production staff, contractors, vendors, and management. Responsibilities include coordinating residential appointments, supporting project administration, maintaining accurate records, assisting with customer and warranty needs, and supporting general office operations. The ideal candidate is organized, dependable, detail-oriented, and able to effectively manage multiple priorities while providing professional and courteous service.

Administrative Duties

• Answer and direct calls, emails, and general inquiries
• Maintain accurate employee, customer, and company records.
• Perform data entry, filing, scanning, and document management.
• Prepare and maintain administrative forms, reports, schedules, and communications.
• Review emails, service requests, and outstanding items to prioritize daily tasks.
• Assist with receiving materials, deliveries, and other general office needs.
• Maintain office supplies, inventory, calendars, and general office organization
• Serve as a professional point of contact for residential customers.
• Schedule and confirm residential estimates and appointments.
• Respond to customer questions and requests in a timely and professional manner.
• Assist with customer concerns and service-related inquiries.
• Provide administrative support throughout the residential roofing project process.
• Coordinate communication between customers, estimators, production teams, and management.
• Maintain accurate customer and project information within company systems/software.
• Assist with warranty registration, warranty requests, and related documentation.
• Assist homeowners with insurance and project documentation requests.
• Follow up on customer, project, and administrative needs to help ensure timely completion.

Requirements

• High school diploma or equivalent required
• Strong & Effective Communication Skills – You will communicate daily with customers, general contractors, property managers, etc.
• Willingness to Learn & Ask Questions
• Reliable Transportation to and from the workplace & Consistent Attendance
• Professional Customer Service Skills
• Strong Ability to Prioritize & Manage Multiple Tasks
• Effective Problem-Solving Abilities
• Health Insurance
• Vision Insurance

Schedule

• Full Time, Monday – Friday
• 40 hours per week
• In Office – not a hybrid role
• Hours: 7am - 4pm

Employment Type

Full Time