Residential Access & Operations Supervisor

The Home Of The Innocents Inc; Louisville (KY); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision

AD&D and Life insurance

401(k) with employer match

Generous leave time

Training and certification

Job summary

The Home of the Innocents in Louisville, KY, seeks a Residential Access & Operations Supervisor to lead admissions, campus access, and safety for the Placement & Stabilization program.

You will supervise daily operations, coordinate with residential care, security, behavioral health, and community partners, and provide leadership during crises.

Shift: 1:00 PM–10:00 PM, Tuesday to Saturday; on-site role with a trauma-informed, compassionate approach.

Qualifications

• High school diploma or equivalent; two years of experience in a child-caring facility.
• 60 college credit hours and one year of related experience.
• Bachelor’s degree in Social Work, Psychology, or Counseling preferred.

Responsibilities

• Provide daily leadership and operational oversight for access, admissions, family room, and safety.
• Serve as on-site leader in the absence of the Access Director and manage referrals.
• Oversee safety protocols, campus access, and visitor management.
• Coordinate with residential care, security, behavioral health, and community partners.
• Lead crisis responses and supervise SCM interventions; post-incident debriefings.
• Ensure documentation accuracy and compliance with licensing and standards.

Skills

Trauma-informed care

Crisis management leadership

Communication skills

Team coordination

Education

High school diploma or equivalent

60 college credit hours

Bachelor's degree in Social Work, Psychology, or Counseling (preferred)

Tools

Safe Crisis Management

CPR/First Aid certification

Job description

Residential Access & Operations Supervisor

1100 E Market St, Louisville, KY 40206, USA

Job Description

Are you a calm, confident leader who thrives in a fast-paced environment and is passionate about creating safe, supportive spaces for children and families? Join Home of the Innocents as an Access & Operations Supervisor, where you'll play a critical role in ensuring the safety, security, and smooth daily operations of our Residential Placement & Stabilization program. If you're a strong communicator who enjoys coordinating care, leading through crisis, and collaborating with multidisciplinary teams, we'd love to have you on our team.

Shift: 1:00 PM - 10:00 PM Tuesday - Saturday

A Day in the Life

Every day is different as you help ensure a safe and welcoming environment for youth, families, and visitors. You'll oversee admissions and campus access, coordinate with residential care, Security, behavioral health, and community partners, and provide leadership during behavioral or emergency situations. You'll help manage daily operations, support staff, ensure compliance with safety procedures, and make sure every youth receives compassionate, trauma-informed care from the moment they arrive.

How This Position Contributes to our Mission

• Provide daily leadership and operational oversight for access, admissions, family room, and safety functions within the Placement & Stabilization program
• Serve as the on-site leader in the absence of the Access Director by managing daily referrals and intake processes
• Ensure the consistent implementation of safety protocols by overseeing campus access, resident admissions, reentry and departure procedures, and visitor management
• Serve as the primary point of contact for youth, families, DCBS, law enforcement, community partners, volunteers, and other visitors, fostering positive relationships and professional communication
• Provide leadership during behavioral crises, including supervising Safe Crisis Management (SCM) interventions and supporting staff through post-incident coaching and debriefing
• Coordinate transportation and logistics for medical appointments, court appearances, and other urgent needs
• Ensure accurate documentation and compliance with licensing, accreditation, and organizational standards
• Participate in a required 24/7 backup on-call rotation to support program leadership and service recipient needs

Skills and Qualifications

• High school diploma or equivalent with at least two years of experience working in a child-caring facility, or at least 60 college credit hours and one year of experience in a child-caring facility required. A bachelor's degree in Social Work, Psychology, Counseling is preferred.
• Valid driver's license with insurable driving record required
• Experience with and current certification in Safe Crises Management modalities is required and provided if not current
• Current Heartsaver CPR/First Aid is required and provided if not current
• Experience with and knowledge of trauma-informed care principles

What You’ll Receive as a Valued Member of Home of the Innocents

• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities

Who We Are

Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025

22-acre campus located near downtown Louisville

Second largest Residential Treatment Program in Kentucky

Only dedicated emergency shelter for children in the city

10 programs supporting children and families across a range of needs, including:

• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Foster care and adoption support
• Community-based behavioral health services
• Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs.