Residental Loan Processor

Salem Co-operative Bank; Salem (NH); On-site; USD 52,000 - 78,000; Full time

Job summary

Salem Co-operative Bank in Salem, NH seeks a Residential Loan Processor to work closely with borrowers, loan officers, attorneys and vendors to ensure accurate loan processing from application through closing. You’ll support loan operations and deliver outstanding customer service.

Ideal candidates have 3–5 years of processing experience with mortgage knowledge, strong communication and MS Office skills, and the ability to manage multiple priorities within regulatory guidelines.

Qualifications

• High school diploma or associate degree plus 3–5 years of processing experience or equivalent combination.
• Knowledge of mortgage industry, products and lending practices, with regulatory guidelines.
• Excellent communication skills with customers, vendors and originators.
• Computer proficiency including Microsoft Office suite.
• Attention to detail, organization and accuracy.
• Ability to manage multiple priorities and work as part of a team.
• NMLS registration is preferred but not required.

Responsibilities

• Prepare disclosures and provide to borrowers timely to meet regulations.
• Order and track appraisals, title work, flood certificates and credit reports.
• Request and review loan documentation and submit to underwriting.
• Prepare adverse action documents for denied/withdrawn files for compliance.
• Collect conditions for underwriting sign-off and coordinate closings.
• Prepare closing documents and coordinate closings with customers and professionals.
• Greet and assist customers in a courteous, professional manner for loan officers.
• Maintain knowledge of related policies and regulations.
• Assist with post-closing documentation, booking and funding loans.
• Support loan servicing and respond to documentation requests and payoffs.
• Comply with bank policies and regulatory requirements; perform other duties.

Skills

Mortgage industry knowledge

Communication skills

Microsoft Office

Attention to detail

Multitasking

Team player

NMLS registration (preferred)

Education

High school diploma or associate degree

Job description

At Salem Co-operative Bank, we’re more than a financial institution - we are the building blocks of our community. For over 100 years, we’ve built relationships that go beyond transactions - supporting local families, small businesses, and the neighborhoods we’re proud to call home. Here, your work has a direct impact; you’ll see the difference you make in familiar faces and shared successes every day.

We are currently looking to hire a RESIDENTIAL LOAN PROCESSOR for our Salem, NH office - someone who values connection, integrity, and purpose; someone who wants to be part of something personal, not just professional. If you’re passionate about serving others, growing meaningful relationships, and contributing to a team that truly cares, you’ll find more than a career here - you’ll find a place where you belong. We look forward to meeting you!

The Residential Loan Processor will work closely with borrowers, loan officers, attorneys, real estate professionals, and third-party vendors to ensure loans are processed accurately and efficiently from application through closing. You will also support loan operations functions and assist customers by answering incoming calls and providing outstanding customer service.

How you will accomplish this:

• Prepare disclosures and provide them to borrowers timely, meeting all regulation requirements
• Order and track appraisals, title work flood certificates, credit reports, verifications and other required documentation
• Request and review documentation required for loans, submit to underwriting for review and decision
• Prepare adverse action documents for denied and withdrawn files to ensure compliance
• Collect prior-to-closing conditions for underwriter sign off, as needed
• Prepare closing documents and coordinate loan closings with customers, attorneys and third parties
• Greet and assist customers in a courteous, professional and timely manner as needed to assist Loan Officers
• Maintain up-to-date comprehensive knowledge of all related policies, procedures and regulations
• Assist with post-closing loan documentation and quality control reviews
• Assist with booking and funding loans
• Support the loan servicing functions, including documentation requests, payoffs and answering incoming telephone calls
• Comply with the Bank’s policies, procedures and regulatory requirements
• Perform other duties as assigned

What you will bring to the role:

• High school diploma or associate's degree plus 3-5 years of processing experience or equivalent combination of education and experience
• Knowledge of the mortgage industry, products, and lending practices, as well as regulatory and compliance guidelines
• Excellent communication skills; able to effectively communicate with and respond to questions from customers, vendors and Originators
• Computer proficiency, including strong Microsoft Office suite skills
• Attention to detail, organization, and accuracy
• Effective management and execution of multiple priorities and tasks
• Ability to be a team player
• Registration with the Nationwide Multistate Licensing System (NMLS) preferred but not required