Resident Transition Specialist - Senior Living

Oakmont Management Group; Martinez (CA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Vacation & Holidays

Complimentary meals

Company paid life insurance

401(k) with company match

Recognition programs

Student loan refinancing

Pet insurance

Employee assistance program

Job summary

Oakmont of Montecito is part of Oakmont Management Group, a premier senior living provider. The Move-In Coordinator will ensure a smooth transition for new residents and support the Marketing Department with administrative tasks, events, inquiries, tours, and prospect qualification.

The role requires a high school diploma, comfort with MS Office, and a patient, adaptable approach to working with seniors, including those with cognitive impairment.

Qualifications

• Must have a high school diploma or equivalent.
• Prefer one year of experience working with seniors, preferably in the Senior Housing Industry
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Knowledge of and/or ability to learn the theory and practice of assisted living and dementia care
• Able to work with seniors and patiently interact with cognitively impaired individuals
• Able to be flexible, adapt and respond to change, make decisions in stressful situations, and prioritize tasks and projects
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear PPE to prevent spread of diseases.

Responsibilities

• Maintain a thorough knowledge of the property’s product and services to effectively and accurately represent the property to referral sources and prospects.
• As requested, give community tours as a backup to the Marketing Department and provide marketing information in accordance with the marketing process.
• As requested, qualify prospects, convert qualified prospects to tours and convert tours to deposits using the sales process, as needed.
• As requested, assist with organizing, planning, and managing all marketing events.
• As requested, attend and participate in resident, family inquiry, and referral source special events held both inside and away from the community.
• Serve as a liaison for residents and family members new to the community. Ensure that all new residents have a smooth transition to their new home. As needed, aid residents and their family members with the adjustment to the Community.
• Completely and accurately follow the new move-in checklist
• Prepare all necessary paperwork and build the new resident administrative file.
• Create and maintain the Resident Directory

Skills

MS Office

Customer service

Organizational skills

Patience with seniors

Adaptability

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel)

Job description

Oakmont of Montecito is part of Oakmont Management Group, a premier senior living provider. The Move-In Coordinator will ensure a smooth transition for new residents and support the Marketing Department with administrative tasks, events, inquiries, tours, and prospect qualification.

The role requires a high school diploma, comfort with MS Office, and a patient, adaptable approach to working with seniors, including those with cognitive impairment.