Resident System Support Manager - Client Relations & Ops

Daifuku Intralogistics America; United States; On-site; USD 80,000 - 100,000; Full time

Job summary

Daifuku Intralogistics America is seeking to hire a qualified professional responsible for managing customer relationships and overseeing the operations of Resident System Support locations. The ideal candidate will have a Bachelor's degree in a relevant field, along with significant experience in service provision and leadership within manufacturing environments. Strong knowledge of automated systems and the ability to lead and develop teams are crucial. This role offers an opportunity to make a significant impact in the industry.

Qualifications

• 5+ years’ experience in service provision adhering to contract terms.
• Minimum of 3 years of experience managing a team in a manufacturing environment.
• Advanced knowledge of fulfilment centers, distribution warehouses, and conveyor systems.

Responsibilities

• Oversee customer satisfaction of RSS sites and sales of contracts.
• Manage Resident System Support Managers and operational activities.
• Facilitate technical and safety training for staff.

Skills

Leadership skills

Customer service orientation

Project management skills

Knowledge of automated conveyor systems

Ability to manage multiple deadlines

Education

Bachelor’s degree in Manufacturing or Computer Science

Tools

CMMS programs

MS Office

Job description

Daifuku Intralogistics America is seeking to hire a qualified professional responsible for managing customer relationships and overseeing the operations of Resident System Support locations. The ideal candidate will have a Bachelor's degree in a relevant field, along with significant experience in service provision and leadership within manufacturing environments. Strong knowledge of automated systems and the ability to lead and develop teams are crucial. This role offers an opportunity to make a significant impact in the industry.