Resident Support Specialist - Tech Bar

Menno Haven; Chambersburg (Franklin County); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Excellent Health, Dental and Vision

Group Life Insurance

Loyalty Bonus

Employee Assistance Program

Generous PTO

403(b) Retirement Plan

Referral Program

Job summary

Menno Haven is seeking a part-time Tech Bar – Resident Support Specialist to deliver friendly, front-line technical help to residents on-site in Chambersburg. You will troubleshoot hardware and software issues across Windows, MacOS, iOS and Android devices, ensuring smooth operation of resident technology.

The role is non-exempt with pay based on experience and requires flexibility for evenings and weekends to support resident events and needs.

Qualifications

• High school diploma or GED equivalent preferred.
• Strong customer service skills and a pleasant demeanor required.
• Excellent interpersonal and communication skills required.
• Knowledge of mobile devices (phones, tablets, laptops).
• Knowledge of Windows, MacOS, iOS and Android preferred.
• Ability to troubleshoot hardware components and software issues on networked devices.

Responsibilities

• Provide front-line technical support to residents.
• Diagnose and troubleshoot hardware and software issues to maintain performance.
• Assist with basic issues across assigned areas.
• Work evenings and weekends as required to support resident needs.

Skills

Customer service

Interpersonal skills

Communication

Patience with customers

Education

HS diploma

Tools

Windows

MacOS

iOS

Android

Job description

Business Office
2011 Scotland Avenue
Chambersburg, PA 17201, USA

• On-site
• TECHNOLOGY OPERATIONS
• Part-Time
• Requisition #: RESID001700

Description

Part-time / Non-exempt / Pay based on experience

Reporting to the Director of Technical Operations, the Tech Bar – Resident Support Specialist is a customer-service focused, entry-level role responsible for providing technical support to residents in an efficient and accurate manner. This position serves as a front-line representative of Menno Haven and the Technology Operations department, assisting with basic technical issues across assigned areas. The Help Desk Specialist diagnoses and troubleshoots hardware and software problems to ensure optimal system performance and resident satisfaction. The role requires flexibility to work evenings and weekends to support resident needs and events.

Qualifications:

• High school diploma or GED equivalent, preferred.
• Strong customer service skills and a pleasant demeanor, required.
• Excellent interpersonal and communication skills, required.
• Knowledge of mobile phones, tablets, and laptops required.
• Knowledge of Microsoft Windows, MacOS, iOS, and Android preferred.
• Ability to work patiently and effectively with customers to resolve technical issues, required.
• Ability to be available to work Nights and Weekends as required.
• Ability to troubleshoot hardware components and peripheral devices on the network is required.
• Ability to diagnose and resolve software issues on troubleshoot software on networked devices is required.
• Ability to connect devices to wired and wireless networks is required.

Benefits (dependent on eligibility):

• Excellent Health, Dental and Vision plans
• Group Life Insurance
• Loyalty Bonus
• Employee Assistance Program
• Generous PTO.
• 403(b) Retirement Plan
• Referral Program

Shift:

• Shift - varies

Menno Haven is an Equal Opportunity Employer. Menno Haven provides equal employment opportunities to all team members and applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, disability status, pregnancy, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.