Resident Support Specialist (3856)

CENTER FOR VETERANS ISSUES INC; Milwaukee (WI); On-site; USD 18,184 - 25,898; Full time

Job summary

CENTER FOR VETERANS ISSUES INC in Milwaukee, WI is seeking a Full Time Graveyard Shift role to support residents and ensure safety. This position offers hands-on supervision, daily living assistance, and strict adherence to facility rules.

Responsibilities include resident supervision, program coordination, facility operations, crisis response, and grant/compliance reporting—emphasizing safety, documentation, and interagency collaboration. CPR/First Aid and a valid driver's license are preferred.

Qualifications

• High school diploma or GED required, CBRF preferred.
• Some experience in security or maintenance roles is desirable.
• Valid driver’s license with a good driving record is required.
• CPR/First Aid certification is preferred.

Responsibilities

• Provide day-to-day supervision, engagement, and support to residents.
• Conduct hourly wellness and safety checks and offer emotional support.
• Assist residents with daily living skills and adherence to facility rules.
• Maintain shift documentation and logs; support care plans with teams.
• Intervene in emergencies and follow safety and confidentiality protocols.
• Participate in data collection and grant/compliance reporting.

Skills

Security experience

Maintenance familiarity

First Aid CPR

Education

High School diploma or GED

CBRF preferred

Job description

Job DetailsJob Location: Milwaukee, WI 53208Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.00 - $16.00Travel Percentage: NegligibleJob Shift: GraveyardJob Category: Nonprofit - Social ServicesJob Purpose

Key Responsibilities

• Resident Support and Monitoring

• Provide day-to-day supervision, engagement, and support to residents.
• Conduct hourly wellness and safety checks.
• Offer emotional support and de-escalation during resident crises.
• Assist residents with daily living skills, chores, and compliance with facility rules.

• Program Coordination

• Maintain accurate shift documentation, incident reports, and resident logs in accordance with grant and organizational standards.
• Collaborate with case managers, clinicians, and other service providers to support individualized care plans.

• Facility Operations

• Monitor and report facility maintenance or safety issues to the VPC Receptionist.
• Ensure the cleanliness and orderliness of common areas; support residents in maintaining their personal spaces.
• Administer and monitor curfews, sign-in/out logs, and visitor policies.

• Crisis Response & Safety

• Intervene appropriately in emergencies (medical, behavioral, environmental).
• Follow protocols for substance use incidents, conflicts, or mental health crises.
• Maintain confidentiality and ethical boundaries in all interactions.

• Grant and Compliance Support

• Participate in data collection and reporting required by funding sources (e.g., HUD, VA, local grants).
• Uphold policies and procedures related to grant compliance and service delivery standards.

• All other duties as assigned

Key Performance Indicators

• 100% of incident reports are completed accurately by the end of the shift
• 100% of bed-checks are completed and noted daily
• 85% of members are completing their chores daily.
• 100% of maintenance and safety issues are reported in under two hours.
• 90% positive feedback from members.

Qualifications

• Male only due to drug screening
• High School diploma or GED, CBRF preferred
• Some experience with security and maintenance
• Valid driver’s license with a good driving record
• CPR/First Aid certified