Client Support Specialist

Curative Care Network, Inc.; Milwaukee, Northern (WI, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Curative Care Network, Inc. is seeking a Client Support Specialist to assist a diverse client population in a collaborative, team-based setting.

You will supervise daily activities, provide personal care, and support community outings as part of a comprehensive care program. The role requires strong communication, compassion, and a willingness to document progress, maintain confidentiality, and follow infection control procedures.

Qualifications

• Requires a high school diploma or equivalent.
• Previous related experience in a healthcare setting preferred.
• Ability to multi-task and perform multiple priorities.
• Listens well and effectively communicates in writing and orally.

Responsibilities

• Supervise and assist with daily needs including personal cares.
• Provide medication management and assistance as required for program needs.
• Document goals and behaviors.
• Maintain confidentiality and adhere to infection control procedures.
• Communicate clearly with individuals, families, caregivers, case managers, and other staff.
• Attend trainings and meetings as required.

Skills

Customer service

Teamwork

Communication

Reading & writing

Education

High School diploma or equivalent

Job description

Love where you work! Are you searching for a job where you look forward to each day's challenges and rewards? At Curative Care, you can be part of a team of excited individuals making a real difference in family's lives. We offer a great, fully immersive training program. Come see why we're one of the Milwaukee Journal Sentinel's Top Workplaces of 2026!

As a Client Support Specialist, you will be responsible for providing assistance to a population of clients of varying ages, some with complex medical needs, in an engaging, collaborative, and team-based environment.

Position Summary:

Supervise and assist with daily needs including, but not limited to:

• Documenting goals and behaviors.
• Providing direct personal cares such as feeding, toileting, giving medications.
• Helping with walking, exercise, and movement.
• Providing a variety of activities to keep clients engaged and active.
• Escorting and engaging in community-based outings.
• Other activities based on individual’s needs and abilities.
• Maintaining confidentiality of all individuals and does not discuss individuals in public areas.
• Demonstrating knowledge of and adheres to all infection control procedures including proper hand washing techniques, contact with blood spills and standard precautions.
• Communicating clearly and tactfully with individuals and their families, caregivers, case managers, transportation drivers, group homes, etc.
• Maintaining harmonious relationship with manager and co-workers, providing support and assistance to co-workers to ensure quality care.
• Demonstrating ability to read, understand and follow individual program plans and accurately documents on individual’s goals.
• Assisting individuals with the planning/facilitating of program activities on/off campus as required.
• Assisting individuals in the use of toilet facilities and personal care as needed, including handwashing, providing perineal care, changing adult depends, changing into clean clothes, etc.
• Assisting with meal preparation, serving lunches, assisting in setting up and feeding individuals, when required.
• Assisting individuals with walking, including the use of walkers and wheelchairs, when applicable.
• Accurately account for individual’s money during community outings.
• Providing medication management and assistance as required for program needs.
• Recording and reporting changes in the individual’s physical condition, behavior or appearance to Manager or Program Coordinator.
• Making written reports of significant incidents occurring during program hours.
• Being responsible during program hours to contact appropriate staff in case of an emergency.
• Attending all trainings and meetings as required.
• Reporting suspected abuse & neglect to Program Coordinator and Manager immediately (within one hour).
• All other duties as assigned.

Knowledge, Experience & Qualifications:

• Requires a high school diploma or equivalent.
• Previous related experience in a healthcare setting preferred.
• Able to exercise effective judgment, sensitivity, and creativity to changing needs and situations.
• Ability to multi-task and perform multiple priorities.
• The ability to contribute in a team environment and/or independently, to provide excellent customer service.
• Ability to make decisions and solve problems.
• Demonstrates attitude of cooperation and professionalism.
• Must be able to solve problems and critically think, sometimes during stressful situations.
• Listens well and effectively communicates in writing and orally.

Licenses & Certifications:

• First Aid/CPR Certified within 6 months of hire.
• Medication Management Certified within 6 months of hire.

Equal Opportunity/Affirmative Action Employer committed to creating a culturally diverse workforce that serves the various needs of our clients.

Qualifications

Education

Required

High School or better.

Licenses & Certifications

Required

Criminal Background

Orientation Checklist

TB Skin Test

Preferred

Auto Insurance

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.