Resident Support Specialist

Community Housing Innovations, Inc.; Town of Riverhead (NY); On-site; USD 53,726,000 - 57,859,000; Full time

Benefits offered by this job

Paid time off

Personal days

Health insurance

Dental/vision

Flexible spending

AFLAC insurance

Voluntary plans

Dependent care funds

401(k)

Life insurance

Employee assistance

Training & development

Job summary

Community Housing Innovations, Inc. (CHI) seeks a full-time Resident Support Specialist at our Riverhead location. You will maintain a safe, supervised environment for residents and staff while coordinating client movement and monitoring conduct during tours of duty.

Responsibilities include screening, bag searches, incident reporting, front desk tasks, and monitoring security and fire systems. Overtime is available and shifts run Monday–Friday evenings.

Qualifications

• Education: HS diploma or GED required.
• 1–2 years of related experience preferred.
• Excellent English communication; bilingual a plus.
• Basic computer skills and ability to multitask.

Responsibilities

• Provide a safe, structured environment for CHI residents and staff.
• Screen clients/visitors entering the facility and perform bag searches.
• De-escalate crises and document interventions.
• Complete logs, incident reports and front desk duties.
• Monitor security systems and fire safety procedures.
• Assist with room turnover and supply inventory.
• Support afterschool/evening activities as needed.

Skills

Verbal and written communication

Bilingual (Spanish)

Teamwork

Decision making

Physical stamina

Education

High School Diploma or GED

Tools

MS Windows

MS Office

Internet usage

Job description

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT WILL I BE DOING?

CHI is looking for a full-time Resident Support Specialist (RSS) for our Riverhead location. You will provide a safe, structured, and supervised environment for CHI residents and staff. The RSS coordinates and verifies client movement in the facility while also monitoring the client conduct and overall behavior during tour of duty. This is accomplished by performing the following functions:

• Maintain visibility to residents, staff, and visitors by wearing a safety monitor vest, ID badge, and professional attire.
• Screen all clients and visitors entering the facility.
• Perform bag searches upon intake and as required.
• Ensure clients abide by the facility, DSS, and OTDA policies and procedures.
• De-escalate potential crisis situations and document all interventions.
• Conduct rounds throughout the facility including hallways, stairwells, floors, bathrooms, and other common areas.
• Complete logs, incident reports, and all other required documentation.
• Perform administrative and receptionist duties at the operations/front desk.
• Monitor video surveillance cameras, fire prevention, detection alarm, and notification system.
• Support the running of fire drills; evacuate the building when necessary, utilize fire safety procedures.
• Assist with room preparation and turnover for new clients.
• Maintain inventory of cleaning and office supplies and ensure proper distribution.
• Inform management of work site’s physical condition (i.e. dangerous conditions, possible repair needs, supply needs, etc.).
• Support afterschool/evening activities as needed.

WHAT DO I NEED?

• Education: High School Diploma or GED required.
• Experience: 1-2 years of experience working in related field preferred.
• Communication: Excellent verbal and written communication skills. Proficiency in English required. Bi-lingual (Spanish) is a plus.
• Computer Skills: Basic competency in MS Windows, MS Office, and internet usage.
• Physical Performance: Ability to tour property, walk distances, and climb stairs.
• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls, and perform proper notifications.
• Other Skills: Ability to work independently or as part of a team, be highly organized, assume responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a high level of attention to details. Must be even-tempered, have good negotiation skills, and the ability to meet unexpected deadlines.

ANYTHING ELSE?

• Salary: $19.00 per hour (approximately $39,520 annually)
• Overtime available
• Open shifts: [Monday - Friday, 4 p.m. - 12 a.m.] [Monday - Friday, 12 a.m. - 8 a.m.]

WHY CHI?

CHI Employs a Team Of Hard-working, Compassionate People Who Want To Give Back To Others In Their Community. We Are Proud To Offer

• Paid time off
• 2 personal days awarded annually
• Health insurance and health reimbursement account
• Dental and vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Voluntary plans
• Dependent Care Spending Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.