Resident Support Coordinator

Lutheran Home; Cape Girardeau (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Earned Time Off

Medical Insurance options

Retirement Benefits including Employer

Life Insurance options including an an

Long-term & Short-term Disability

Employee Assistance Program

Dental & Vision Insurance

Critical Illness & Accident Coverage

and Residents that you will fall in ❤️

Job summary

The Lutheran Home is seeking a dedicated Resident Support Coordinator to join our healthcare community. You will be the central contact for residents, families, visitors and staff, coordinating services, appointments and communications to create a welcoming, efficient environment.

This full-time role offers a Monday–Friday schedule (8:00 a.m.–4:30 p.m.) with benefits such as medical, retirement, life and disability coverage, and employee assistance programs.

Qualifications

• High school diploma or equivalent required.
• Healthcare, senior living, customer service, social services, or administrative experience preferred.
• Strong communication, organization, and customer service skills.
• Ability to multitask and maintain attention to detail.
• Ability to maintain confidentiality.
• Basic computer skills; including email and Microsoft Office; EMR experience preferred.

Responsibilities

• Welcome and assist residents, families, visitors, and team members.
• Provide exceptional customer service and respond to questions and concerns.
• Coordinate appointments, schedules, transportation, and meetings.
• Support reception, phones, correspondence, and office functions
• Support Social Services and resident/family needs.
• Communicate resident needs with the appropriate departments.
• Follow HIPAA, confidentiality requirements, policies, and procedures.
• Support resident activities, special events, and facility initiatives.

Skills

Communication

Organization

Customer service

Multitasking

Confidentiality

MS Office

Education

High school diploma or equivalent

Tools

EMR

Job description

The Lutheran Home is hiring a Resident Support Coordinator to join our healthcare community. This important role serves as a central point of connection for residents, families, visitors and team members, helping coordinate resident services, appointments, communication, and administrative needs. The ideal candidate is organized, dependable, and an excellent communicator who can manage multiple priorities while creating a welcoming and positive experience. Our work is guided by our values of service, excellence, dignity, fulfillment, grace, and stewardship.

Responsibilities include but are not limited to:

• Welcome and assist residents, families, visitors, and team members.
• Provide exceptional customer service and respond to questions and concerns.
• Coordinate appointments, schedules, transportation, and meetings.
• Support reception, phones, correspondence, and office functions
• Support Social Services and resident/family needs.
• Communicate resident needs with the appropriate departments.
• Follow HIPAA, confidentiality requirements, policies, and procedures.
• Support resident activities, special events, and facility initiatives.

In this position, you will enjoy a typical Monday through Friday schedule, working 8:00 a.m. to 4:30 p.m., and take part in our many benefits including:

• Earned Time Off
• Medical Insurance options
• Retirement Benefits including Employer Match
• Life Insurance options including an Employer-Paid Plan
• Long-term & Short-term Disability
• Employee Assistance Program
• Dental & Vision Insurance
• Critical Illness & Accident Coverage
• and Residents that you will fall in love with.

Skills and Qualifications:

• High school diploma or equivalent required
• Healthcare, senior living, customer service, social services, or administrative experience preferred
• Strong communication, organization, and customer services skills
• Ability to multitask and maintain attention to detail
• Ability to maintain confidentiality
• Basic computer skills; including email and Microsoft Office: EMR experience preferred

About the Lutheran Home:

Since 1972, the Lutheran Home has provided the region’s residents with dignified and compassionate care. We look to employ and empower dedicated and qualified individuals to provide a culture of positivity, compassion and fun so that we may all live each day fulfilled.

The Lutheran Home is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Not all positions may be eligible for all benefits.