Resident Specialist

Trinity Management Company, L.L.C.; Glendale (AZ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off and holidays

Health, dental, and vision benefits

Retirement savings with employer match

Job summary

Trinity Management Company, L.L.C. is seeking a Resident Specialist in Glendale, AZ to lease apartments, handle renewals, and manage recertifications with a strong focus on customer service.

You will use Yardi to track prospects, communicate with residents, and ensure accurate filing for compliance standards. The role requires proven English communication and at least one year of customer service experience, with preference for two years in related leasing roles and a high level of attention to

Qualifications

• High school diploma or equivalent.
• At least two years’ related experience preferred.
• At least one year customer service experience required.
• Communicate in English clearly and concisely.

Responsibilities

• Leasing apartments and renewals.
• Conduct recertifications.
• Present apartments and community per Trinity standards.
• Maintain knowledge of inventory, competition and amenities.
• Explain terms of occupancy for new leases.
• Enter prospect information in Yardi daily.
• Follow up with prospects and record interactions in Yardi.
• Achieve shop score targets and improve over time.
• Process and submit new lease applications to Compliance within 3–5 days.
• Process recertification files 30 days before due date.
• Follow policies to meet tax credit guidelines.
• Cooperate with Compliance to maintain perfect files.
• Assist Property Manager with office staff supervision and training.
• Complete required reports accurately and timely.

Skills

Communication

Customer Service

English Proficiency

Education

High school diploma or equivalent

2+ years related experience preferred

1+ year customer service experience

Tools

Yardi

Job description

Description

Job Summary: A Resident Specialist is responsible for leasing apartments and renewing leases while following the Compliance Guidebook. Responsible for consistently providing exceptional customer service to applicants, residents and vendors.

Supervisory Responsibilities

• None

Duties/Responsibilities

Leasing, Lease Renewals, and Recertifications

• Master’s and consistently follows all aspects of the Trinity method of leasing.
• Follows the guest card; Performs “The Perfect Greeting”,
• Demonstrates apartments and community per Trinity standards.
• Maintains comprehensive knowledge of inventory, competition and amenities to effectively lease apartments and asks every prospect to lease today
• Reviews and explains the terms and conditions for occupancy with all new leases
• Enters all prospect contact information in Yardi daily
• Following up with prospects daily and records the interaction in Yardi
• Achieves a minimum shop score of 80 or higher and shows continuing improvement in subsequent shops.
• Processes, complete, and submits to the Compliance Department all new lease applications within three to five working days.
• Processes, completes, and submits to the Compliance Department all recertification files no later than 30 days before the recertification due date.

Compliance

• Ensures accurate information and appropriate documents are provided and meet the current Section 42 Tax Credit guidelines.
• Understands and adheres to the Policies and Procedures Manual, Compliance Manual, Fair Housing Laws, Training Programs, and OSHA and Safety Standards.
• Cooperates with the Compliance Department to achieve and maintain “Perfect Files.”

General

• Assists Property Manager with supervising, motivating, and training the office staff.
• Accurately and timely completes all required reports.
• Meets or exceeds all specified objectives, including, but not limited to, monthly goals set forth by the Property Manager.
• Performs any additional duties assigned.

Requirements

Required Skills/Abilities:

Communication

• Communicate regularly and effectively with the Property Manager, addressing any needs or concerns regarding the property or staff.
• Maintains continuous communication with the Property Manager regarding the status of all new move-in and recertification files.
• Maintains open, honest, and timely communication with residents regarding their applications, tax credit recertifications, maintenance requests, and property concerns.
• Ensures all commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.
• Accurately records Maintenance Service Requests in Yardi.

Customer Service

• Maintains open, honest, and timely communication with residents regarding maintenance requests, concerns, and complaints.
• Handles all resident complaints and concerns while maintaining professional and positive composure.
• Ensure all communicated commitments with residents are fulfilled and appropriate follow-up communication is provided when necessary.

Education And Experience

• High school diploma or equivalent.
• At least two years’ related experience is preferred.
• At least one year customer service experience required
• Communicate in English clearly and concisely – both orally and in writing

Physical and Location Requirements

• Must be willing and able to occasionally travel, including working at other property locations or overnight trips
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• flexible schedule – must be able to work weekdays, evenings, weekends and some Holidays
• Must have a reliable means of transportation, possess a valid Arizona Drivers license, and a clean driving record with personal auto insurance.

What we have to offer!

• Competitive compensation
• Paid time off and holidays
• Health, dental, and vision benefits
• Retirement savings options with employer match
• Opportunities for professional growth and development
• A collaborative and supportive work environment