Resident Services Coordinator: Elevate Tenant Well-Being

Central Boston Elder Services, Inc.; Boston (MA); On-site; USD 46,000 - 57,000; Full time

Job summary

Central Boston Elder Services, Inc. is seeking a Resident Service Coordinator to work with tenants in designated properties to resolve issues impacting health, well-being, and tenancy.

You will coordinate with Property Management and health professionals to build action plans and support residents. The role involves weekly meetings, coordinating health and wellness events, and assisting residents with navigating social services.

Responsibilities

• Meets with Property Management staff at assigned buildings at least weekly to review and prioritize resident referrals.
• Establishes, posts, and maintains weekly office hours at each assigned building.
• Meets with CBES Behavioral Health Consultant as needed for clinical guidance and to develop strategies to engage residents and achieve positive outcomes.
• Conducts formal and informal needs assessments of residents referred and prioritized by Property Management staff.
• Creates and implements action plans to resolve identified issues.
• Coordinates referrals to programs to assist residents with personal care needs and the maintenance of their living spaces as needed.
• Evaluates and refers residents for mental health interventions.
• Documents the actions taken to resolve the issue or concern and any necessary follow up actions.
• Provides telephonic interpretation services to facilitate communication between residents if fluent in the language spoken by the resident.
• Coordinates at least one health and well-being service event monthly for residents, such as periodic eye, podiatry, hearing and dental clinics, visiting nurse, exercise, health fairs, and other similar events.

Job description

Central Boston Elder Services, Inc. is seeking a Resident Service Coordinator to work with tenants in designated properties to resolve issues impacting health, well-being, and tenancy.

You will coordinate with Property Management and health professionals to build action plans and support residents. The role involves weekly meetings, coordinating health and wellness events, and assisting residents with navigating social services.