Resident Services Supervisor & Training Lead

Mosaicms; Florence, Northern (OR, KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Employee Assistance Program

401(k)

Life Insurance

Paid Time Off

Job summary

Mosaicms in Florence, OR is seeking a Resident Services Coordinator to lead care staff and ensure high-quality resident care. You will supervise caregivers and medication technicians, coordinate trainings, and oversee daily operations to maintain compliant, compassionate service.

This role requires strong organization, communication skills, and experience in assisted living or memory care. You will conduct orientation, track trainings, and provide coaching while promoting professional standards

Qualifications

• Demonstrated ability to supervise and mentor frontline staff.
• Strong organizational, problem-solving, and time-management skills.
• Excellent verbal and written communication skills.
• 2+ years of experience in assisted living, memory care, or long-term care preferred.
• Experience in medication management and familiarity with state regulations.
• Prior experience conducting staff training and coaching.

Responsibilities

• Staff Supervision & Training
• Supervise Caregivers and Medication Technicians, ensuring quality care and adherence to policies.
• Complete Caregivers skills checklists within 30 days of hire and conduct quarterly observations.
• Lead daily staff huddles and communicate updates effectively.
• Conduct new employee orientation and ensure completion of pre-service training requirements.
• Coordinate and track two in-services per month and maintain ongoing competency validations.
• Monitor staff compliance with uniform policies and promote professional standards.
• Ensure consistent performance feedback and coaching are provided to Caregivers and Med Techs.
• Maintain an annual in-service training calendar and track competency completions.
• Resident Care & Service Coordination

Skills

Staff supervision

Communication

Organization

Problem-solving

Time management

Calm under pressure

Medication management

Staff training

Education

High school diploma or equivalent

Job description

Mosaicms in Florence, OR is seeking a Resident Services Coordinator to lead care staff and ensure high-quality resident care. You will supervise caregivers and medication technicians, coordinate trainings, and oversee daily operations to maintain compliant, compassionate service.

This role requires strong organization, communication skills, and experience in assisted living or memory care. You will conduct orientation, track trainings, and provide coaching while promoting professional standards