Resident Services Supervisor *

Mille Lacs Band; Minnesota; On-site; USD 54,000 - 81,000; Full time

Job summary

The Resident Services Supervisor at Mille Lacs Band provides daily work direction to the Resident Services Assistants and delivers Housing Department training. Duties include ensuring HUD compliance, conducting trainings, and maintaining housing program outreach across districts.

Requirements include a high school diploma, tribal housing program knowledge, strong communication, and at least 5 years in tribal housing settings, plus a valid driver’s license.

Qualifications

• High school diploma or GED.
• Knowledge of Tribal government and Mille Lacs Band Housing Programs.
• Basic knowledge of federal, state, and county government as it relates to Tribal housing.
• 2 years experience in a supervisory capacity desired.
• Ability to work with minimal direct supervision.
• Ability to plan and direct the work of others.
• Good communication (oral and written) skills.
• Strong PC skills in Windows: Excel, PowerPoint, Word.
• A minimum of 5 years experience working for a Tribal Housing Department.
• Must possess a valid driver's license.

Responsibilities

• Provide ongoing supervision and support to staff.
• Develop and conduct pre-occupancy and post-occupancy training to eligible families and clients.
• Conduct informational seminars and outreach programs regarding the Band’s housing programs.
• Establish and maintain an effective relationship between tenants/buyers and the Housing Department.
• Establishes and maintains case files, records, logs, and other documentation of Housing Department activities.
• Locate available rental housing for Band members and assist Band members in attaining housing.
• Advise and assist housing applicants, tenants, and homeowners that secure housing through the Housing Department.
• Provide individual and group training regarding Housing Department’s requirements, the care and maintenance of housing units, renter’s responsibilities, and budgeting.
• Advise and, as appropriate, assist clients in obtaining services from other social services agencies, including other Band programs, BIA programs, etc.
• Promote a greater understanding within the community of the MLBO Housing Department’s programs, services, and requirements.
• Development of Resident Service Assistant’s with additional training.
• Maintain a current inventory of housing available in surrounding communities.
• Prepare routine office files, correspondence, activities log, and other reports and documents.
• Maintain supply of forms, office supplies, and related materials.

Skills

Supervisory experience

Strong communication

Plan and direct work

Minimal supervision

Tribal housing knowledge

Driver's license

Education

High school diploma or GED

Tools

Excel

PowerPoint

Word

Job description

JOB TYPE:

Full Time

LOCATION:

Community Developmen

REPORTS TO:

Property Manage

SALARY RANGE:

$54,171.50 to $81,257.31

No background check required.

Any individual who receives an offer of employment or will receive a payroll check are required to submit to a drug and alcohol test as a condition of obtaining employment.

Mille Lacs Band Member/American Indian preference applies

SUMMARY:

The Resident Services Supervisor provides daily work direction to the Resident Services Assistants and provides Housing Department training on current policies and procedures within all districts. Ensures all inspections are complete and compliance with HUD requirements and other housing department policies and procedures.

QUALIFICATIONS:

• High school diploma or GED.
• A working knowledge of Tribal government and the Mille Lacs Band’s Housing Programs, and all other local county housing programs
• Basic knowledge of federal, state, and county government as it relates to Tribal housing and other local housing programs.
• 2 (two) years experience in a supervisory capacity desired.
• Ability to work with minimal direct supervision.
• Ability to plan and direct the work of others.
• Good communication (both orally and written) skills.
• Strong personal computer skills in a Windows environment, including Excel, PowerPoint, and Word software.
• A minimum of 5 years experience working for a Tribal Housing Department.
• Must possess a valid driver's license and be insurable under the Mille Lacs Bands auto insurance policy.

DUTIES AND RESPONSIBILITIES:

• Provide ongoing supervision and support to staff.
• Develop and conduct pre-occupancy and post occupancy training to eligible families and clients.
• Conduct informational seminars and outreach programs regarding the Band’s housing programs.
• Establish and maintain an effective relationship between tenants/buyers and the Housing Department.
• Establishes and maintains case files, records, logs, and other documentation of Housing Department activities.
• Locate available rental housing for Band members and assist Band members in attaining housing.
• Advise and assist housing applicants, tenants, and homeowners that secure housing through the Housing Department.
• Provide individual and group training regarding Housing Department’s requirements, the care and maintenance of housing units, renter’s responsibilities, and budgeting in accordance with established guidelines.
• Advise and, as appropriate, assist clients in obtaining services from other social services agencies, including other Band programs, BIA programs, l, etc.
• Promote a greater understanding within the community of the MLBO Housing Department’s programs, services, and requirements.
• Development of Resident Service Assistant’s with additional training
• Maintain a current inventory of housing available in surrounding communities.
• Prepare routine office files, correspondence, activities log, and other reports and documents.
• Maintain supply of forms, office supplies, and related materials.
• Other duties as assigned.

WORKING CONDITIONS:

• Nature of work is such that incumbent experiences infrequent periods of modest stress levels due to workload. Distressed clients may also be a source of stress.
• Little threat of personal danger or risk.
• Hours are typically 8-5, but possibly with some extra hours. May involve some evening or weekend work.
• Local travel to all three districts is required.
• Minimum out of state travel may be required